Stephanie Vallega

Customer Service and Technical Support Specialist with experience assisting international clients across multiple industries. Skilled in customer support, troubleshooting, administrative assistance, lead management, and vendor coordination, with a strong focus on delivering excellent service through phone, chat, and email.

CSR Concierge VA / Customer Support Specialist - Outsourced VA - Remote

(2025-11)

• Managed appointments, reservations, travel arrangements, and concierge requests for clients worldwide
• Coordinated with vendors and service providers to secure bookings and fulfill client needs
• Provided customer support via phone, chat, and email, resolving inquiries and ensuring excellent client satisfaction
• Qualified inbound leads and routed potential opportunities to the sales team
• Maintained CRM records, calendars, schedules, and client information with accuracy and confidentiality
• Utilized HubSpot, Sendbird, Aircall, Outlook, Slack, and Microsoft Excel to manage communications and daily operations

TECHNICAL SUPPORT & SALES AGENT - Sutherland - Clark Pampanga

(2023-12 - 2025-11)

• Provided technical support for website, hosting, email, and security services. Assisted clients with site management, DNS configuration, troubleshooting, and cybersecurity best practices while supporting business onboarding and hosting solutions.

CUSTOMER SERVICE AGENT - TeleTech - Remote

(2020-09 - 2023-12)

• Provided customer support for customers, merchants, and drivers through phone, chat, and email. Resolved account, payment, and technical issues while maintaining high customer satisfaction in a fast-paced environment.

TECHNICAL SUPPORT AGENT - Sitel Philippines - Ortigas

(2016-11 - 2020-09)

• Provided technical support for Windows and AVAST users through phone, email, chat, and remote access. Resolved software and system issues while delivering excellent customer service and identifying sales opportunities.

Bachelor of Information Technology - Software & Web Development - Divine Mercy College Foundation, Inc. (2012 - 2014)

Secondary Education - Caloocan High School (2009 - 2012)