Erra Estrella
Customer Service and Technical Support Specialist
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About
Results-driven Customer Service and Technical Support Specialist with over 8 years of experience delivering exceptional customer experiences, resolving technical issues, and strengthening customer loyalty. Proven ability to handle complex inquiries, retain customers, provide personalized solutions, and maintain high satisfaction levels. Seeking to leverage my expertise in customer care, technical support, and relationship management to contribute to a dynamic and customer-focused organization.
Experience
Technical Support Specialist - Sales (Tech Coach) at Asurion (2025-05 – 2026-05)
Verizon Soluto
Corporate Mobility Analyst – CL 11 at Accenture (2024-06 – 2025-05)
Mobility Philippines
Customer Service Associate - CL 12 at Corebridge Financial (2023-02 – 2024-04)
Customer Service Associate - CL 12 at Project World Cup (2022-01 – 2023-01)
Recruiting Associate - CL 13 at Project Diamond Star (2021-07 – 2022-01)
Associate Customer Service at Sutherland Global (2018-10 – 2019-01)
T-Mobile Account
Telesales Specialist at Convergys (2017-07 – 2017-11)
Sprint Telecom
Tech Specialist at Alorica (2016-04 – 2016-09)
AT&T Uverse
Telesales Representative at Expert Global Solutions - RMH Teleservices (2014-08 – 2015-02)
Sprint Telecom
Education
Bachelor of Arts in Psychology – Arellano University (2009)
– Malabon National High School (2005)
– Malabon Elementary School (2001)
