Evangeline Failago
Customer Service and Technical Support Specialist
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About
Customer Service and Technical Support Specialist with over 4 years of experience in the BPO industry, skilled in delivering efficient and high-quality support across various platforms. Strong in troubleshooting, problem-solving, communication, and multitasking in fast-paced environments. Adaptable, detail-oriented, and committed to providing excellent service and contributing to team success. Can also do basic content creation and social media management.
Experience
Accident Management Specialist | Roadside Assistance - Agero - Remote work
(2026-06 - 2026-06)
Short term contract
- Handled inbound and outbound calls related to auto insurance claims, towing services, and roadside assistance.
- Investigated accident and service cases, coordinated with vehicle owners, insurance providers, and towing service providers, and ensured accurate documentation and timely resolution of claims and assistance requests.
Technical Support / Subject Matter Expert - QwestBPO - Remote Work
(2023-11 - 2026-04)
EVgo - Worked as a tech support specialist for an EV charging station, assisting customers with troubleshooting charging issues and manually releasing stuck connectors to ensure smooth charger functionality.
ESL Tutor - Gngn Inc. - Remote Work
(2023-08 - 2024-06)
Kyna English - Worked as an independent contractor English tutor for kids and adults, specializing in Basic English, IELTS review, and Business English.
Customer Service Representative - Unifin Inc. - Remote Work
(2023-07 - 2023-08)
Handled customer support for a US digital bank account under Go2Bank and assisted customers through inbound calls.
Dasher Support - TaskUs - Remote Work
(2022-02 - 2023-03)
DoorDash - Provided assistance to Dashers regarding order concerns and account-related concerns while coordinating with merchants and customers.
Tech Support - Sykes - On-Site
(2021-10 - 2022-01)
Intuit QuickBooks Pro/Prem Support - Handled technical and payroll support concerns for QuickBooks customers in the US and Canada.
Sales Associate - Concentrix - On-Site
(2019-06 - 2020-02)
Sprint Telesales - Managed telesales and customer assistance for Sprint products and subscription plans.
Education
Bachelor of Arts - Communication - STI College Las Piñas (2015 - 2019)
