Steve Randy Villegas

Highly accomplished IT leader with over 20 years of progressive experience in IT operations, infrastructure management, and project leadership. Proven ability to direct technology strategy, enhance business process flows, and cultivate high-performance teams. Expertise includes IT operations management, security, system design, and cross-functional collaboration.

Adept at aligning technology initiatives with strategic business objectives to drive efficiency and achieve organizational goals. Seeking to leverage extensive IT background to contribute to the success of a forward-thinking organization.

AVP for IT Operations - Unlimited Network of Opportunities International Corporation - Quezon City, Philippines

(2023-04)

• Fostered and led a performance enhancement culture through active coaching and mentoring of direct reports.
• Articulated business concepts and expected functional behaviors to developers and other stakeholders.
• Defined organizational project goals and established methodologies for achieving milestones.
• Identified opportunities for enhancing business process flows and overall productivity.
• Partnered with senior management to devise strategic initiatives and long-term objectives.

IT Manager - Unlimited Network of Opportunities International Corporation - Quezon City, Philippines

(2018-07 - 2023-03)

• Maintained full accountability for all domestic and international Information Technology facets, encompassing digital platforms (online stores, dashboards, product catalogs, compensation plans), internal tools, hardware, infrastructure (cloud and on-premise), and innovation.
• Liaised with the executive team and CEO to optimize development efficiencies and resolve critical technology issues.
• Directed organizational technology strategy and roadmap development.
• Adjusted project plans dynamically to accommodate evolving targets, staffing changes, and operational specifications.
• Supervised IT department operations and managed staff training programs.
• Authored policies, procedures, and manuals governing internal IT usage.
• Consulted with executives to advise on and plan for short-term and long-term application development and system upgrade requirements.
• Led technology selection processes and rollout initiatives, emphasizing organizational planning and supplier service-level agreements.
• Provided project management expertise for development, implementation, re-engineering, and process improvement projects.
• Orchestrated the design and deployment of new systems, applications, and services.
• Defined IT infrastructure strategy, architecture, and operational processes.
• Established Key Performance Indicators (KPIs) for the IT Department.

IT Consultant - Europac Domestic Consolidators, Inc. - Paranaque City, Philippines

(2012-03 - 2021-05)

• Facilitated discussions on project progress with executives, gathered feedback at various stages, and directly addressed concerns.
• Formulated clear specifications for project plans based on company requirements.
• Implemented and managed operating systems, software, network, and server systems.
• Designed and developed interfaces to streamline overall management and enhance user-friendliness.
• Evaluated project requirements and specifications to develop software applications that exceeded management expectations.
• Inspected equipment, assessed functionality, and optimized system controls.
• Contributed ideas and suggestions during team meetings and provided updates on deadlines, designs, and enhancements.

MIS/IT Manager - Zapato Incorporated - Quezon City, Philippines

(2014-05 - 2018-07)

• Guided organizational technology strategy and roadmap development.
• Oversaw IT department operations and managed staff training programs.
• Managed network and system performance through troubleshooting, security patching, and routine maintenance.
• Authored policies, procedures, and manuals for internal IT usage.
• Communicated with executives to maximize development efficiencies and resolve technology issues.
• Defined and maintained the infrastructure and systems necessary to support the company's operational requirements.

Computer Systems Analyst - Pangasinan 1 Electric Cooperative - Bani, Philippines

(2005-09 - 2014-05)

• Researched emerging technologies to enhance the efficiency of existing organizational systems.
• Assessed current systems, identifying opportunities for new functionalities and process improvements.
• Trained employees on computer systems, providing comprehensive documentation and educational materials.
• Performed diagnostics and testing to ensure optimal system performance.
• Conducted system analysis and implementation to maintain and enhance computer systems.
• Established, developed, and maintained the organization's IT infrastructure.
• Installed system updates to address vulnerabilities and mitigate security risks.

Acting IT Administrator - Pangasinan 1 Electric Cooperative - Bani, Philippines

(2004-09 - 2005-08)

• Identified technical issues, analyzed information, and formulated effective solutions.
• Improved operational efficiency through consistent diligence and dedication.
• Resolved complex problems, enhanced operational procedures, and delivered exceptional service.
• Exceeded performance goals by effectively prioritizing tasks and demonstrating a strong work ethic.
• Prepared various written communications, reports, and documentation.
• Diagnosed computer hardware and network system issues, employing troubleshooting techniques for remediation.
• Analyzed network security and current infrastructure to identify areas for enhancement and develop targeted solutions.
• Developed patches and solutions to resolve bugs in existing applications.
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and address recurring issues.

Data Encoder - Amertron Incorporated - Angeles City, Philippines

(2001-03 - 2004-06)

• Maintained daily production logs detailing activities and completed work.
• Prepared source data for computer entry by compiling and sorting information.
• Produced monthly reports utilizing advanced Excel spreadsheet functions.
• Maintained organized files, records, and chronologies of data entry activities.

Document Coder - Clark Data Center, Inc - Angeles City, Philippines

(2000-05 - 2001-12)

• Executed daily duties with accuracy and efficiency.

Bachelor of Science - Computer Science - Colegio De Dagupan (1996-06 - 2000-04)