Rey Pajarito Jr.

Dynamic hospitality operations leader with 20+ years of progressive experience spanning General Manager, Director of Operations, Resort Manager, Operations Manager and Front Office Manager roles across luxury hotels, resorts, and premium residential properties in the Philippines. Proven track record in pre-opening leadership, service culture transformation, and revenue performance, having led pre-opening set-up for four properties. Builds and applies data-driven KPI tracking to guide operating decisions.

Holds a Bachelor's Degree in Nursing, bringing clinical-grade empathy and crisis-readiness to guest and resident service leadership.

Consultant Resort Manager - Cala Laiya Resort - Laiya, Batangas

(2025-01 - 2026-12)

• Provided strategic and operational guidance, improved SOPs and service standards, supported budgeting and staffing, resolved operational issues, and coached management teams to enhance resort performance, guest satisfaction, and efficiency.

Resident Services Manager - Pacific Plaza Towers - BGC, Taguig

(2023-01 - 2024-12)

• Directed resident services and front-line operations for a 194+ unit premium residential tower, overseeing guest/resident satisfaction and service delivery.
• Applied hotel-grade service standards to a residential setting, strengthening resident retention and service consistency.

General Manager - Brittany & Mella Hotels - Taguig & Las Piñas

(2022-01 - 2023-12)

• Led pre-opening set-up for Brittany Hotel BGC — recruitment, training, policy development, and brand alignment — then transitioned to steady-state GM oversight of both properties.
• Directed full-spectrum operations across two properties, balancing revenue growth with disciplined cost controls.
• Built and maintained a GM-level KPI dashboard tracking RevPAR, ADR, GOPPAR, occupancy, and direct booking ratio to drive weekly operating decisions.

Director of Operations - Discovery Suites - Ortigas, Pasig

(2019-01 - 2022-12)

• Directed full-spectrum operations for a 220+ room property, ensuring profitability, guest satisfaction, and operational excellence through multiple market cycles, including the COVID-19 downturn and recovery.
• Designed and implemented SOPs that improved service efficiency and consistency across departments.
• Partnered with sales and marketing to optimize occupancy and average daily rate.

Hotel/Resort Manager - Boracay Sands Hotel - Boracay, Aklan

(2016-01 - 2019-12)

• Directed resort-wide operations, championing a values-driven service culture that strengthened guest loyalty and employee engagement.
• Delivered sustained financial performance improvements through revenue growth and effective cost management.

General Manager - City Garden Suites - Ermita, Manila

(2015-01 - 2015-12)

• Directed property-wide operations, guest satisfaction, and profitability as General Manager.

Senior Operations Manager - Discovery Suites - Ortigas, Pasig

(2012-01 - 2014-12)

• Held senior operating oversight ahead of later promotion to Director of Operations at the same property.

Hotel Operations Manager - Microtel by Wyndham (MOA) - MOA, Pasay

(2012-01 - 2012-12)

• Managed day-to-day hotel operations, guest services, and staff supervision.

Front Office Manager (Pre-Opening) - Huma Island Resort & Spa - Palawan

(2011-01 - 2012-12)

• Spearheaded pre-opening set-up including systems implementation, staff training, and guest experience design for this luxury island resort.

Front Office Manager (Pre-Opening) - Oakwood Premier - Ortigas, Pasig

(2009-01 - 2010-12)

• Led pre-opening front office set-up and introduced guest-centric service programs that elevated brand positioning and satisfaction scores.

Front Office Manager (Pre-Opening) - Lewis Grand Hotel - Angeles, Pampanga

(2008-01 - 2009-12)

• Spearheaded pre-opening front office set-up, staff training, and guest experience design.

Assistant Front Office Manager - Dusit Hotel Nikko - Ayala, Makati

(2004-01 - 2008-12)

• Assisted the Front Office Manager in overseeing daily operations, supervising and coaching front office staff to maintain service quality and efficiency.
• Handled escalated guest concerns and coordinated cross-departmentally to ensure guest satisfaction.

Guest Services Officer - Dusit Hotel Nikko - Ayala, Makati

(2000-01 - 2004-12)

• Led and guided front desk agents during shifts, ensuring proper execution of check-in/out, reservations, and guest requests.

Guest Services Associate - Dusit Hotel Nikko - Ayala, Makati

(1996-01 - 2000-12)

• Performed check-in, check-out, reservations, and guest inquiries with professionalism; maintained accurate guest records, billing, and payment documentation.

Bachelor's Degree - Nursing - Ateneo de Zamboanga University (1994-01)