Steven Anolin

Dynamic logistics professional with extensive experience in customer service, shipment coordination, and training. Skilled in managing client relationships, booking loads, and streamlining logistics operations. Seeking a position where I can leverage my expertise to drive operational success and customer satisfaction.

Customer Service Representative at Concentrix / CVG Philippines, Inc. (2018-10 – 2019-06)

Sprint Postpaid Telecommunications

• Assist customers concern on a daily basis regarding any issues with their device, plan and bills.
• Provide top quality customer service experience on every single call.

Customer Service Representative / Assistant Trainer at Conduit Global (2019-10 – 2020-08)

Verizon Prepaid Telecommunications

• Assist customers with any issues that they are having with their prepaid mobile service.
• Provide top quality customer service experience on every single call.
• Training batches of newly hired employees and teaching standard operating procedures.
• Processing all online/administrative task that needs to be done per batch of trainees.

Customer Service / Logistics Coordinator / Assistant Trainer at MyFreightStaff (2020-11 – 2024-02)

Synchrogistics LLC.

• Managed shipment tracking, tracing, and scheduling to ensure timely deliveries.
• Negotiated with carriers and coordinated freight bookings, maintaining strong relationships with both clients and transport providers.
• Trained and mentored new employees, fostering a productive and knowledgeable team.
• Utilized logistics tools and systems to optimize operations and address customer inquiries efficiently.