Steven Anolin
Dynamic logistics professional with extensive experience in customer service, shipment coordination, and training
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About
Dynamic logistics professional with extensive experience in customer service, shipment coordination, and training. Skilled in managing client relationships, booking loads, and streamlining logistics operations. Seeking a position where I can leverage my expertise to drive operational success and customer satisfaction.
Experience
Customer Service Representative at Concentrix / CVG Philippines, Inc. (2018-10 – 2019-06)
Sprint Postpaid Telecommunications
- Assist customers concern on a daily basis regarding any issues with their device, plan and bills.
- Provide top quality customer service experience on every single call.
Customer Service Representative / Assistant Trainer at Conduit Global (2019-10 – 2020-08)
Verizon Prepaid Telecommunications
- Assist customers with any issues that they are having with their prepaid mobile service.
- Provide top quality customer service experience on every single call.
- Training batches of newly hired employees and teaching standard operating procedures.
- Processing all online/administrative task that needs to be done per batch of trainees.
Customer Service / Logistics Coordinator / Assistant Trainer at MyFreightStaff (2020-11 – 2024-02)
Synchrogistics LLC.
- Managed shipment tracking, tracing, and scheduling to ensure timely deliveries.
- Negotiated with carriers and coordinated freight bookings, maintaining strong relationships with both clients and transport providers.
- Trained and mentored new employees, fostering a productive and knowledgeable team.
- Utilized logistics tools and systems to optimize operations and address customer inquiries efficiently.
