Swing Cinderila M.cabral
CUSTOMER SERVICE REPRESENTATIVE L1
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About
To implement the knowledge that I have acquired from the field of expertise and to pursue a career path geared towards the company and personal success.
Experience
CUSTOMER SERVICE REPRESENTATIVE L1 - SWAK BPO Corp. - 2nd Floor Clark Center 11 Bldg. Berthaphil III, Jose Abad Santos Ave., Clark Freeport Zone, Pampanga
(2024-07 - 2025-03)
Insurance Company
- Process tasks assigned by the client (EMPLOYERS Insurance).
- Gather all records and details of the policyholder.
- Assist policyholders with understanding their coverage, policy terms, and renewal options.
- Address and resolve customer concerns or complaints with empathy and efficiency.
- Maintain accurate and up-to-date customer records in the system.
- Follow up with clients to ensure satisfaction and provide additional support if needed.
- Inform the client once the task is complete.
SECRETARY – DISBURSEMEN INVOICER - Fairdeal Marine Services LLC - Fujairah, United Arab Emirates
(2015-06 - 2024-05)
- To assist in implementation of routine jobs of the Safety Department Control of Quality Records.
- Correspondence/communication with Customers/Clients.
- Maintaining/Filling of quality records.
- Attending telephone call and respond according to requirement.
- Correspondence/communication with Customers/Client.
- Replying all incoming enquiries/quotations.
- Preparation of certificates and delivery notes for Liferafts, Fire Fighting Equipments and Lifeboats.
- Scanning, Storing and Filling of documents of each job in the system.
- Preparation of invoices after job completion and dispatching/sending to the clients.
SALES COORDINATOR CUM SECRETARY - Relyn Fashion LLC - Dubai, UAE
(2013-09 - 2015-05)
- Meeting with the customer to determine their requirements.
- Answering phone calls, customer queries and respond according to their needs/requirements.
- Focused in customer satisfaction and planned sales quota with Manager.
- Maintaining record of sales.
- Provide detailed to the customers.
- Preparation of LPO and Delivery of the material to the customer
- Persuaded customer for the selection and purchased of clothes.
- Maintain customers record and effectively handled other given responsibilities.
- Closing sale and preparation of invoice.
- Record keeping and maintaining files.
CERAGEM RECEPTIONIST - CERAGEM Company - La Union, Philippines
(2011-07 - 2012-05)
- Meet and greet the customers/clients
- Answering Incoming and outgoing calls.
- Entertain clients, prepare quotation and close the sale.
- Give information about the product to the clients.
COUNTER / ADMINISTRATIVE STAFF - Jollibee Foods Corporation - Calapan, Philippines
(2011-01 - 2011-06)
- Taking orders of the customers.
- Inventory reports for the whole duty.
- Declaring the total daily sales.
- Encoding and Filling.
- Reporting daily man hour.
CERAGEM STAFF - CERAGEM Company - Calapan, Philippines
(2008-09 - 2010-07)
- Giving information to the client, to educate about the products.
- Assisting the clients.
Education
Associate - Foods Technology - Mindoro State College of Agriculture and Technology (2006 - 2008)
