Thomas Munoz
IT Technical Support Specialist
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About
Dedicated IT Support Specialist with 7+ years of experience delivering end-to-end technical support across hardware, software, networking, and security systems. Skilled in Active Directory administration and server management. Proven ability to troubleshoot complex issues and provide reliable support in both onsite and remote environments. Extensive experience supporting Microsoft 365, CargoWise, Citrix Workspace, and VPN systems.
Experience
Senior IT Support Specialist at Offshore Business Processing Inc. (2023-06 – 2025-11)
- Provided IT support for hardware, software, network, and CCTV systems
- Installed and maintained CCTV systems
- Managed user accounts and permissions via Active Directory
- Supported Microsoft 365, CargoWise, Citrix Workspace, and VPN systems
- Administered door access systems (user access control)
- Troubleshoot technical issues onsite and remotely
- Supervised junior IT staff
Senior IT Support Specialist at AP Cargo Logistic Network Corp. (2020-03 – 2023-05)
- Installed and configured computers, printers, and network devices
- Managed DHCP server and IP allocation
- Maintained Windows Servers (physical & virtual via VMware)
- Administered Active Directory and Group Policy Objects (GPOs)
- Configured CCTV systems for mobile access
- Designed CCTV layouts and camera placement
- Handled encryption key management and system security
Junior Technical Support Specialist at AP Cargo Logistic Network Corp. (2018-05 – 2020-02)
- Installed OS, applications, and configured devices
- Provided onsite and remote IT support
- Managed Active Directory users and domain setup
- Troubleshoot hardware/software/network issues
- Performed system maintenance, backups, and device formatting
- Supported HRIS/Biometrics system setup
Education
Bachelor of Science in Information Technology – STI College Fairview (2014 – 2018)
