Tom

I am passionate about my work and always strive to learn from my mentors. I have extensive experience in multiple industries, including more than 10 years working in Operations and HR & Admin. I am knowledgeable about the latest business trends and understand the nuances of the workplace.

I pride myself on my ability to handle pressure dealing with management / clients / staff and to navigate complex work assignments. I am highly organized, detail-oriented, and have strong communication skills.

Travel & Expense Claims Process Analyst (Mandarin) at Hinduja Global Solutions (2024-08 – Present)

• Validate claims to ensure they fall within the scope of Travel & Expense (T&E) services.
• Confirm compliance with HR policies and financial rules related to expense claims.
• Verify the completeness of supporting documents, required authorizations, and claim information. Follow up with claimants for missing or incomplete details.
• Ensure accuracy in expense types, amounts, currencies, and exchange rates used.
• Approve or reject claims in the SAP Concur system, ensuring alignment with organizational policies.
• Perform other related duties as assigned and in support to Travel & Expense team's overall tasks.

Operations Manager (运营福经理) at Natural 9 Corporation (玖号) & Ling Ling Qi Corporation (2015-10 – 2020-07)

• Supervise daily operations: Ensure the smooth and efficient daily running of the business.
• Manage staff: Recruit, train, and supervise employees, setting expectations, and providing feedback.
• Optimize processes: Analyze and improve workflows to increase productivity, quality, and efficiency.
• Control budgets: Monitor spending, manage budgets, and identify opportunities to reduce costs.
• Ensure quality and compliance: Implement and maintain quality control measures and ensure adherence to all relevant laws and regulations.
• Manage resources: Oversee the allocation of resources, including inventory, materials, and equipment.
• Collaborate across departments: Work with other teams like marketing, finance, and HR to align on goals and streamline processes.
• Develop strategy: Contribute to long-term strategic planning and implement actionable plans to achieve business objectives.

Operations Manager (运营福经理) at Natural 9 Corporation (玖号) & Ling Ling Qi Corporation (2020-08 – 2022-04)

• Supervise daily operations: Ensure the smooth and efficient daily running of the business.
• Manage staff: Recruit, train, and supervise employees, setting expectations, and providing feedback.
• Optimize processes: Analyze and improve workflows to increase productivity, quality, and efficiency.
• Control budgets: Monitor spending, manage budgets, and identify opportunities to reduce costs.
• Ensure quality and compliance: Implement and maintain quality control measures and ensure adherence to all relevant laws and regulations.
• Manage resources: Oversee the allocation of resources, including inventory, materials, and equipment.
• Collaborate across departments: Work with other teams like marketing, finance, and HR to align on goals and streamline processes.
• Develop strategy: Contribute to long-term strategic planning and implement actionable plans to achieve business objectives.

HR & Admin Asst. Manager (⼈事⾏政福经理) / Recruiter Team Leader (招聘组⻓) at Luo City Spa Club Inc. (⽔疗) / ITCOM (博彩) (Innovations Group) (2022-06 – 2024-07)

• Strategic planning: Develop and implement HR strategies and initiatives that align with the company's overall business strategy.
• Recruitment and hiring: Manage the entire recruitment and selection process, from creating job descriptions to onboarding new employees.
• Employee relations: Act as a liaison between management and employees, addressing conflicts, and promoting a positive and productive work environment.
• Training and development: Plan and implement training programs to develop employee skills and career growth.
• Compensation and benefits: Oversee payroll, benefits administration, and compensation structures.
• Performance management: Develop and manage performance appraisal systems and provide feedback to employees.
• Legal compliance: Ensure the company complies with all labor laws and regulations.
• HR data and metrics: Collect and analyze HR data to provide reports to management and support decision-making.

Sales Officer (销售主管) at EASTWEST Bank (華美銀⾏) (2011-05 – 2013-06)

• Sales and targets: Deliver and attain assigned sales budgets/quotas and acquire new clients by selling deposit products, bank insurance, and other services.
• Application processing: Conduct pre-screening of loan and account applications, including pre-evaluation and KYC checks, and ensure fast and proper processing.
• Client and partner management: Build and maintain strong client relationships and partner relationships. This includes proactively communicating and addressing client needs.
• Loan signing and documentation: Facilitate loan signings with clients, explain approved terms, and prepare all necessary loan and mortgage documents.
• Compliance and support: Ensure all activities comply with bank policies and regulatory requirements. Support the sales team and provide excellent service.

Accounting Analyst – Quality Checker (Taiwan) at CITIBANK N.A.- CITI SHARED SERVICES(花旗银⾏) (2008-04 – 2011-04)

• Invoice Processing: Processing vendor invoices through the enterprise Procure-to-Pay (P2P) system, ensuring accuracy, proper coding to general ledger accounts/cost centers, and compliance with internal expense policies.
• Verification and Documentation: Performing quality control checks, evaluating invoices for sufficient documentation and approval, and conducting the "three-way match" (matching invoice, purchase order, and receiving documents).
• Compliance and Controls: Implementing and maintaining internal controls to mitigate risks, ensuring compliance with relevant laws and regulations.
• Process Improvement: Identifying opportunities for automation and process enhancements to increase efficiency and accuracy within the AP workflow.

Chief Financial Officer (财务负责⼈) at Yummy Diet (减肥餐) (2013-07 – 2015-09)

• Financial planning and strategy: Creating and implementing a company's financial strategy, long-range goals, and policies.
• Risk management: Identifying and mitigating financial risks, and performing cost-benefit analysis.
• Financial reporting: Overseeing the preparation of accurate financial reports, statements, and forecasts to ensure integrity and compliance with regulations like GAAP and SEC.
• Budgeting and cash flow: Managing all company budgets, expenses, and ensuring the company maintains appropriate cash flow.

B.S. in Interdisciplinary Business Studies in Business Management – De La Salle University - Taft (2004 – 2007)