Trisha Ramirez

Outgoing, Responsible and Professional individual. I am eager to learn and ready to work hard to attain customer satisfaction by utilizing my dynamic and warm personality and customer service protocols. To contribute to the success of the company by providing exceptional customer service.

Front Office Receptionist - Nobu Hotel, City Of Dreams Manila - Philippines

(2024-11)

• Performs check-in and check-out
• Maintains a complete knowledge of Hotel's features, services, and hours of operation as well as products, events and facilities
• Exhibits exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood
• Remains able to focus attention on details and guest needs, remaining calm, courteous and warm
• Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues
• Working Knowledge of OPERA (PMS), excel and word
• Establishes and promotes positive relationships with guests to delight and gain loyalty
• Recognizes repeat guests upon arrival, using name recognition when possible
• Ensures quality standards and procedures are followed for VIP guests
• Updates guest information and profile details for all guests
• Ensures the property of guests is secure by informing them of Safety Deposit Box facilities located within guest rooms
• Ensures the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure on going relations and rapport are not compromised with the guest
• Obtains feedback from guests to improve services and facilities

Sales and Operations Intern - AIRESOURCES, INC. - 758 P. Ocampo St., Malate, Manila, Philippines 1306

(2024-01 - 2024-05)

• Assigned at Sales and Operations Department in AIRESOURCES, INC. asIntern. The task Includes Assisting Supervisors, Retrieving Tickets with supervision of Manager, Assisting Passengers with their queries, and answering Phone Calls
• Assigned at PTAA Travel and Tour Expo 2024 held at SMX convention center as duty personnel and assist colleagues for Vietnam Airlines. Sales Talk, Communicate and answer potential passengers concerns and queries
• Assigned at The BPI Awesome Travel Fair 2024 held at Glorietta Activity Center as Duty personnel and assist colleagues for Gulf Air. Sales Talk, Communicate and answer potential passengers concerns and queries
• Sales Call and Product Update to over 50+ Agencies for Air Astana, Vietnam Airlines, Garuda Indonesia and Bangkok Airways in the Philippines
• Sales Blitz for Vietnam Airlines to over 100+ Agencies around Manila, Philippines

Bachelor of Science in Tourism Management - Recreation and Leisure Management - University of Santo Tomas, España, Manila, Philippines (2020-08 - 2024-06)

Bachelor of Science in Tourism Management - Tourism Management - University of the East, Caloocan Campus, Philippines (2019 - 2020)

Upper Secondary Education - Visual art Strand - University of the East, Caloocan campus Philippines (2017 - 2019)