Ursus Cayanong
REMOTE - Underwriter, Medical Billing Specialist, REMOTE Healthcare - Dispatcher, TICKETING - Customer Service Representative
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About
Reliable and organized project assistant with several years of experience in customer service, healthcare support, dispatch operations, and administrative coordination.
Background includes working as a Customer Service Representative in the telecommunications and ticketing industries, a Dispatcher coordinating driver deliveries and flight bookings, a Virtual Assistant supporting nurses and doctors with language interpretation services, and a Medical Billing Specialist handling claims, benefits verification, and denial management. Comfortable working with structured processes, supporting schedules, documents, and team communication, and helping teams stay on track. Brings a practical, methodical approach to administrative and support tasks, with a strong focus on accuracy, efficiency, and follow-through.
Experience
Medical Billing Specialist - 409 Central Hub - REMOTE
(2025-01 - 2026-05)
Verified patients' insurance eligibility and benefits, processed claims, and managed denials to ensure accurate billing and timely reimbursement.
TICKETING - Customer Service Representative - STUBHUB - US - REMOTE
(2024-05 - 2024-12)
Provided customer support for a ticketing account, assisting with bookings, order inquiries, cancellations, and issue resolution while ensuring a seamless customer experience.
Delivery - Customer Service Representative - TASKUS - REMOTE
(2023-12 - 2024-03)
Provided customer support for a food delivery account, assisting with order inquiries, delivery issues, refunds, and customer concerns while ensuring a positive customer experience.
REMOTE - Underwriter - Invisible Technologies - REMOTE
(2023-06 - 2023-10)
Reviewed applications and supporting documents, verified information, and assessed eligibility to ensure accurate and timely processing.
REMOTE Healthcare - Medical Receptionist - Invisible Technologies - REMOTE
(2022-12 - 2023-06)
Handled inbound calls from nurses and doctors, coordinating language interpreter requests and ensuring timely support for patient communication needs.
REMOTE Healthcare - Dispatcher - Invisible Technologies - REMOTE
(2022-07 - 2022-12)
Coordinated driver dispatch operations and managed flight bookings, ensuring timely deliveries and efficient communication with drivers and customers.
Telco - Customer Service Representative - IQOR - PH - REMOTE
(2019-01 - 2022-07)
Provided customer support for a telecommunications account, handling billing inquiries, account concerns, and basic technical troubleshooting while delivering excellent customer service.
Education
Holy Angel University - Pampanga Ph (2018 - 2023)
