Vilma Dela Torre

To work on an environment that motives excellence, passion, for work and loyalty towards the organization that will strengthen my personal character, which will enable me to become more competitive to my chosen field of endeavor.

Customer Care Implant at Kuehne + Nagel Logistic Solutions Inc. (2023-07 – 2025-11)

• ensuring international shipments comply with all relevant trade laws and regulation, from documentation presented up to materials need to export.
• Preparing and Managing Documentation portion of the role involves preparing, reviewing, and maintaining accurate and complete shipping documentation.
• track shipments and proactively address or resolve any issues that arise during the customs process, such as delays, discrepancies, damages, or inspection-related problems, to minimize supply chain disruptions.
• Answer customer questions, resolve complaints, and provide information about products and services.
• Assisting clients to book flights for the cargo that needs to be sent overseas via air or sea.
• Making sure that the cargo has depart on the given date and arrived safely to its destination.
• Sending reports from client to admin.

Customer Service Representative (Healthcare account) at HGS Hinduja Group (2021-07 – 2023-01)

• Respond to customer calls, emails, and chats
• Provide information about health benefits, eligibility, claims, and prescriptions
• Process orders and transactions
• Resolve customer issues and complaints
• Collect customer feedback
• Track customer service metrics
• Provide pre-authorization for medical treatment
• Provide information about co-payments
• Direct customers to the appropriate resources

Document Controller at The Cathay Drug Company Inc. (2019-08 – 2021-02)

• Responsible for maintaining and managing important documents either for project or whole organization, assured thatit is easily accessible by the team and secured.
• Maintains and examine realted files to release blue prints,drawings and other engineering documents.
• Assisting of billings and setting up schedules for reconcilliation,communicating to contractors and engineers.
• Preparing meetings, taking minutes and other work related to the documentation flow of the department.

Bachelor of Science in Office administration major in Legal Management – Cavite Westpoint College (2018 – 2019)

Diploma in Office Management Technology major in Legal Management – Polytechnic University of the Philippines (2014 – 2017)