Workshop Manager - KNS Bike Trading Est. (KTM, Husqvarna and GasGas Motorcycle Dealer, KTM X-Bow, Watercraft Dealer (Krash & Mako), Apparel and Accessories) - Kuwait City, Kuwait
(2024-07 - 2025-10)
- Oversaw daily operations of workshop, ensuring an efficient service and adherence to safety standards.
- Developed training programs for new technicians to enhance skills and knowledge on KTM, Husqvarna, GasGas and Watercraft products.
- Implemented inventory management systems to optimize stock levels and reduce downtime in service delivery, and potentially manage budget and financial performance.
- Manage customer interactions, provide expert advice, handle inquiries, and analyzed customer feedback to improve service processes and increase overall satisfaction rates.
- Provide comprehensive verbal and written reports of faults and findings so that customer requirements are meet, and quality standards are maintained.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Streamlined repair workflows, reducing turnaround time for motorcycle/watercraft maintenance by improving technician productivity.
- Established quality control measures, including final inspections, to ensure all services meet company standards before customer delivery.
- Provided leadership, guidance, meetings to align workshop objectives and support to staff members.
- Other Duties/Accountability: Aftersales Manager/Service Advisor and Salesman
Warehouse and Parts Manager - KNS Bike Trading Est. (KTM, Husqvarna and GasGas Motorcycle Dealer, KTM X-Bow, Watercraft Dealer (Krash & Mako), Apparel and Accessories) - Kuwait City, Kuwait
(2022-11 - 2025-10)
- Managed inventory and control processes to ensure optimal stock levels and product availability.
- Developed training programs for staff on inventory systems and best practices for parts handling.
- Analyzed sales data to forecast demand trends, informing purchasing decisions and inventory strategy.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Pricing parts to maintain the profitability and adjusting prices for the slow movement parts.
- Receiving shipments, including organizing parts into inventory and properly labeling in respective location.
- Provide advice and guidance on spares and maintenance of the company products to both internal and external customers.
- Overseeing and monitoring special orders to avoid delays.
- Collaborating with service advisor to ensure all parts are available for the repair jobs.
- Issuing request parts to all mechanic on their respective jobs.
- Issuing and monitoring the correct distributions of all availability stock to the three sub-dealers.
- Approved and released stock request on each respective sub-dealer.
- Managed warranty claims, recall parts and goodwill efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Handle excellent customer service and complaints.
- Other Duties/Accountability: Service and Workshop Advisor/Salesman
Sales Executive/Admin - Motorcycle World Company W.L.L (KTM, Husqvarna and Triumph Motorcycle Dealer) - Manama, Kingdom of Bahrain
(2015-02 - 2021-12)
- Receive and renders excellent customer service and sales conversion.
- Product knowledge and detailed information about models, prices and discount.
- Maintain and develop good relationship with customer through personal contacts or meetings or via phone calls WhatsApp and emails.
- Act as contact between the company and its current market and future markets.
- Display efficiency in gathering market and customer information to enable negotiation regarding variations on products, prices, delivery and customer specifications.
- Advising customer on forthcoming models, apparels/gears and discuss on specific promotions/offers.
- Checking the quantities of products on displays and in stocks, and applying inventory stock count upon request or during audit report.
- Record inquiry, sales, order information and report the same to the sales department/head officer.
- Assist customer complaint, suggestion and request.
- Reviewing own sales performance, aiming to meet or exceed targets.
- Provide accurate feedback on future buying trends/request.
- Provide monthly reports about sales, customer, service and products/or upon request.
- Conduct and organize sales and marketing activities.
- Handling financial report/sales report, reconciliation and monitoring the cash flow.
- Ordering motorcycle, parts, accessories and apparel.
- Handling warranty claims, recall parts and technical information support.
- Supervising and monitoring workshop daily activities.
- Attending team meeting and sharing best practice with colleagues.
- Other Duties/Accountability: Admin Task, Accounting Assistant, Cashier/Secretary, Purchasing, Parts Man, Workshop Advisor.
Service and Sales Associate (SSA Head) - SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation) - Makati City, Philippines
(2012-05 - 2013-05)
- Receives and renders excellent customer service.
- Assists applicants and secure pertinent information which will allow better evaluation of the application, together with the credit requirements.
- Logs all inquiries and applications received and immediately sends the application via fax or email for immediate processing.
- Follows up inquiries received at the assigned dealer shop and converts into quality loan application.
- Coordinates with the Branch Processing Officer the status of applications and relays to the applicants and designated Officer of the shop.
- Forwards to the approver, request for reconsideration on a disapproved account.
- Schedules and coordinates the unit release between CA and dealer's officer/s, and secure the condition of requirements prior to release the unit.
- Ensure the CA release has signed all loan documents.
- Conduct orientation and clearly explains to the CA and Co-Maker, if any the proper handling of payments, payments center, terms and conditions, and insurance policy.
- To inform the immediate heads any and all deviations being implemented by the Dealer Partner that is not in accordance with the tie-up agreement.
- Gathers important information on local development within the operation area, includes trends, pricing, promos, unusual activities of competitors that may affect the business activity.
- Relays information to the Branch Head with the basic recommendation on areas for improvement.
- Conduct and organize sales and marketing activities such as Mall Display, Caravans, and Training.
- Submits required reports on a week or monthly basis as may be required by the immediate Head or Field Offices Head.
- Performs other assignment that may be assigned by the immediate Head from time to time.
Credit Marketing Representative (CMR) - SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation) - Makati City, Philippines
(2011-05 - 2012-04)
- Compile and analyze credit information gathered by investigation, to determine the degree of risk involved in extending credit.
- Contact former employers and acquaintances to verify applicants references employment, health history and social behavior.
- Examine and verify residence property, ownership, bankruptcies, liens, arrest record or unpaid taxes.
- Interview credit applicants by telephone or in person in order to obtain personal and financial data needed.
- Consult with the customers to resolved complaints and credit transaction in any contingences for those similar establishments being evaluated.
- Review individual or commercial customer files to identify and select delinquent for collection.
- Evaluate customer records and recommend payments plans based on earning, savings data payments history and purchase activity.
- Prepare reports of findings and recommendation by sending via email.
- Submit monthly end reports, targets and plans.
- Conduct dealer shop orientation of updates policies and procedures.
- Perform Marketing Duties and Responsibilities at the same time.
- Perform as SSA Reliever during their rest day and Branch Processor once the BPO out of duty.
Marketing Associates (MA) - SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation) - Makati City, Philippines
(2010-10 - 2011-04)
- Conduct dealer visits from time to time to gather more applications.
- Process application through the standard procedure of company.
- Conduct proper orientation for both CA and Comaker if any, for proper handling of payments, terms and condition, policies and insurance during the release of unit.
- Perform marketing activities informing of branch development.
- Submit monthly performance report of the assigned dealer shop.
- Elevate concern and complaints of dealer shop to the branch head for settlement.
- Submit weekly monitoring report to overview the status of every account.
- Perform other duties as may be assigned by the superior.
Clerk (Service Fulfillment Assistant) - BDO Consumer Lending Group - Pasig City, Philippines
(2008-11 - 2009-04)
- Provide assistant to the Customer Service Fulfillment Head and Team Lead in performing/processing and monitoring documents regarding request from customer to ensure that these are delivered/fulfilled within the established turnaround time and or cut-off time.
- Responsible for outbound calls to the designated Marketing Officer or Branch Manager in order to facilitates pending application.
- Responsible for all call center cases via email in regards of application and account related case.
- Facilitates inquiry in regards of customer and branch staff concern.
- Responsible in preparing monthly reports of all inbound and outbound transaction.
- Performs other related duties as maybe required by the Customer Service Fulfillment Unit.
Office Practicum/Front liner - SOCIAL SECURITY SYSTEM - Kalibo, Aklan, Philippines
(2007-04 - 2007-09)
- Perform as a Front liner to assist customer and their concern.
- Delivered accurate information to clients regarding social security benefits and services.
- Processed claims efficiently, ensuring compliance with established guidelines and regulations of the office of SSS.
Dining Wait Staff/Pantry Boy/Storekeeper - FRIDAY'S BORACAY RESORT - Boracay Balabag, Malay, Aklan, Philippines
(2004-11 - 2005-05)
- Perform standard dining service and customer relation.
- Prepare request for monthly supplies and submit to purchasing department.
- Maintain the completeness of all stocks for daily operation and for the event if any.
- Responsible in preparing and analyzing inventory reports.
