Vince Cahilig

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Workshop Manager - KNS Bike Trading Est. (KTM, Husqvarna and GasGas Motorcycle Dealer, KTM X-Bow, Watercraft Dealer (Krash & Mako), Apparel and Accessories) - Kuwait City, Kuwait

(2024-07 - 2025-10)

• Oversaw daily operations of workshop, ensuring an efficient service and adherence to safety standards.
• Developed training programs for new technicians to enhance skills and knowledge on KTM, Husqvarna, GasGas and Watercraft products.
• Implemented inventory management systems to optimize stock levels and reduce downtime in service delivery, and potentially manage budget and financial performance.
• Manage customer interactions, provide expert advice, handle inquiries, and analyzed customer feedback to improve service processes and increase overall satisfaction rates.
• Provide comprehensive verbal and written reports of faults and findings so that customer requirements are meet, and quality standards are maintained.
• Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
• Streamlined repair workflows, reducing turnaround time for motorcycle/watercraft maintenance by improving technician productivity.
• Established quality control measures, including final inspections, to ensure all services meet company standards before customer delivery.
• Provided leadership, guidance, meetings to align workshop objectives and support to staff members.
• Other Duties/Accountability: Aftersales Manager/Service Advisor and Salesman

Warehouse and Parts Manager - KNS Bike Trading Est. (KTM, Husqvarna and GasGas Motorcycle Dealer, KTM X-Bow, Watercraft Dealer (Krash & Mako), Apparel and Accessories) - Kuwait City, Kuwait

(2022-11 - 2025-10)

• Managed inventory and control processes to ensure optimal stock levels and product availability.
• Developed training programs for staff on inventory systems and best practices for parts handling.
• Analyzed sales data to forecast demand trends, informing purchasing decisions and inventory strategy.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Pricing parts to maintain the profitability and adjusting prices for the slow movement parts.
• Receiving shipments, including organizing parts into inventory and properly labeling in respective location.
• Provide advice and guidance on spares and maintenance of the company products to both internal and external customers.
• Overseeing and monitoring special orders to avoid delays.
• Collaborating with service advisor to ensure all parts are available for the repair jobs.
• Issuing request parts to all mechanic on their respective jobs.
• Issuing and monitoring the correct distributions of all availability stock to the three sub-dealers.
• Approved and released stock request on each respective sub-dealer.
• Managed warranty claims, recall parts and goodwill efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Handle excellent customer service and complaints.
• Other Duties/Accountability: Service and Workshop Advisor/Salesman

Sales Executive/Admin - Motorcycle World Company W.L.L (KTM, Husqvarna and Triumph Motorcycle Dealer) - Manama, Kingdom of Bahrain

(2015-02 - 2021-12)

• Receive and renders excellent customer service and sales conversion.
• Product knowledge and detailed information about models, prices and discount.
• Maintain and develop good relationship with customer through personal contacts or meetings or via phone calls WhatsApp and emails.
• Act as contact between the company and its current market and future markets.
• Display efficiency in gathering market and customer information to enable negotiation regarding variations on products, prices, delivery and customer specifications.
• Advising customer on forthcoming models, apparels/gears and discuss on specific promotions/offers.
• Checking the quantities of products on displays and in stocks, and applying inventory stock count upon request or during audit report.
• Record inquiry, sales, order information and report the same to the sales department/head officer.
• Assist customer complaint, suggestion and request.
• Reviewing own sales performance, aiming to meet or exceed targets.
• Provide accurate feedback on future buying trends/request.
• Provide monthly reports about sales, customer, service and products/or upon request.
• Conduct and organize sales and marketing activities.
• Handling financial report/sales report, reconciliation and monitoring the cash flow.
• Ordering motorcycle, parts, accessories and apparel.
• Handling warranty claims, recall parts and technical information support.
• Supervising and monitoring workshop daily activities.
• Attending team meeting and sharing best practice with colleagues.
• Other Duties/Accountability: Admin Task, Accounting Assistant, Cashier/Secretary, Purchasing, Parts Man, Workshop Advisor.

Service and Sales Associate (SSA Head) - SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation) - Makati City, Philippines

(2012-05 - 2013-05)

• Receives and renders excellent customer service.
• Assists applicants and secure pertinent information which will allow better evaluation of the application, together with the credit requirements.
• Logs all inquiries and applications received and immediately sends the application via fax or email for immediate processing.
• Follows up inquiries received at the assigned dealer shop and converts into quality loan application.
• Coordinates with the Branch Processing Officer the status of applications and relays to the applicants and designated Officer of the shop.
• Forwards to the approver, request for reconsideration on a disapproved account.
• Schedules and coordinates the unit release between CA and dealer's officer/s, and secure the condition of requirements prior to release the unit.
• Ensure the CA release has signed all loan documents.
• Conduct orientation and clearly explains to the CA and Co-Maker, if any the proper handling of payments, payments center, terms and conditions, and insurance policy.
• To inform the immediate heads any and all deviations being implemented by the Dealer Partner that is not in accordance with the tie-up agreement.
• Gathers important information on local development within the operation area, includes trends, pricing, promos, unusual activities of competitors that may affect the business activity.
• Relays information to the Branch Head with the basic recommendation on areas for improvement.
• Conduct and organize sales and marketing activities such as Mall Display, Caravans, and Training.
• Submits required reports on a week or monthly basis as may be required by the immediate Head or Field Offices Head.
• Performs other assignment that may be assigned by the immediate Head from time to time.

Credit Marketing Representative (CMR) - SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation) - Makati City, Philippines

(2011-05 - 2012-04)

• Compile and analyze credit information gathered by investigation, to determine the degree of risk involved in extending credit.
• Contact former employers and acquaintances to verify applicants references employment, health history and social behavior.
• Examine and verify residence property, ownership, bankruptcies, liens, arrest record or unpaid taxes.
• Interview credit applicants by telephone or in person in order to obtain personal and financial data needed.
• Consult with the customers to resolved complaints and credit transaction in any contingences for those similar establishments being evaluated.
• Review individual or commercial customer files to identify and select delinquent for collection.
• Evaluate customer records and recommend payments plans based on earning, savings data payments history and purchase activity.
• Prepare reports of findings and recommendation by sending via email.
• Submit monthly end reports, targets and plans.
• Conduct dealer shop orientation of updates policies and procedures.
• Perform Marketing Duties and Responsibilities at the same time.
• Perform as SSA Reliever during their rest day and Branch Processor once the BPO out of duty.

Marketing Associates (MA) - SUMISHO MOTOR FINANCE CORPORATION (Affiliate of PSBank and Sumitomo Corporation) - Makati City, Philippines

(2010-10 - 2011-04)

• Conduct dealer visits from time to time to gather more applications.
• Process application through the standard procedure of company.
• Conduct proper orientation for both CA and Comaker if any, for proper handling of payments, terms and condition, policies and insurance during the release of unit.
• Perform marketing activities informing of branch development.
• Submit monthly performance report of the assigned dealer shop.
• Elevate concern and complaints of dealer shop to the branch head for settlement.
• Submit weekly monitoring report to overview the status of every account.
• Perform other duties as may be assigned by the superior.

Clerk (Service Fulfillment Assistant) - BDO Consumer Lending Group - Pasig City, Philippines

(2008-11 - 2009-04)

• Provide assistant to the Customer Service Fulfillment Head and Team Lead in performing/processing and monitoring documents regarding request from customer to ensure that these are delivered/fulfilled within the established turnaround time and or cut-off time.
• Responsible for outbound calls to the designated Marketing Officer or Branch Manager in order to facilitates pending application.
• Responsible for all call center cases via email in regards of application and account related case.
• Facilitates inquiry in regards of customer and branch staff concern.
• Responsible in preparing monthly reports of all inbound and outbound transaction.
• Performs other related duties as maybe required by the Customer Service Fulfillment Unit.

Office Practicum/Front liner - SOCIAL SECURITY SYSTEM - Kalibo, Aklan, Philippines

(2007-04 - 2007-09)

• Perform as a Front liner to assist customer and their concern.
• Delivered accurate information to clients regarding social security benefits and services.
• Processed claims efficiently, ensuring compliance with established guidelines and regulations of the office of SSS.

Dining Wait Staff/Pantry Boy/Storekeeper - FRIDAY'S BORACAY RESORT - Boracay Balabag, Malay, Aklan, Philippines

(2004-11 - 2005-05)

• Perform standard dining service and customer relation.
• Prepare request for monthly supplies and submit to purchasing department.
• Maintain the completeness of all stocks for daily operation and for the event if any.
• Responsible in preparing and analyzing inventory reports.

Bachelor of Science in Commerce - Computer Management - AKLAN CATHOLIC COLLEGE (2008-03 - 2008-03)