Warren Amido

Medical billing and revenue cycle professional with 20+ years of experience supporting U.S.-based healthcare organizations across multiple specialties. Strong in clean-claim review, submission and follow-up, accounts receivable, denial resolution and appeals, eligibility, payment posting, balance reconciliation, and detailed payer documentation. Able to work independently, prioritize high-value and time-sensitive accounts, and learn new billing platforms quickly.

Medical Billing Manager / Account Manager - SYNAPSE HEALTHCARE SOLUTIONS - Remote, Philippines

Manage end-to-end claims submission, accounts receivable follow-up, payment posting, denial resolution, appeals, eligibility, authorizations, patient statements, and payer communication for multiple U.S. healthcare accounts.

• Review billing status and aging reports, prioritize unresolved claims by risk and urgency, document payer follow-up, and escalate accounts approaching operational or filing deadlines.
• Reconcile payments, adjustments, and balances across practice-management systems, statements, payer portals, and clearinghouse files; investigate duplicate, missing, negative, or unapplied amounts.
• Directed research and reconciliation of approximately $13,000 in unapplied credits, coordinating corrective action and status monitoring across the account team.
• Created multi-point controls matching patient and superbill counts with charge entries, claims review, and production logs to identify missing billing items early.
• Maintain clear audit trails and supplemental trackers for submissions, denials, appeals, payment activity, discrepancies, and next actions.
• Coordinate with providers, office managers, clients, payers, clearinghouses, and vendors to resolve reimbursement delays, documentation gaps, claim issues, and patient-balance questions.