Yana Decena
Business Development Coordinator
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About
Results-driven professional with strong communication, relationship-building, and problem-solving skills. Experienced in working in fast-paced environments, managing client interactions, and supporting business growth through collaboration and customer-focused service. Adaptable, organized, and goal-oriented with the ability to work effectively under pressure.
Experience
Business Development Coordinator at Canon Business Service Centre (2025-01 – 2026-06)
- Assisted in developing and maintaining client relationships to support business growth and customer satisfaction.
- Coordinated with internal teams to ensure smooth communication and efficient project execution.
Customer Service Representative at Continuum Global Solutions (2024-01 – 2025-12)
- Assisted customers with prescription order processing, updates, and inquiries in a timely and professional manner.
- Verified customer information and ensured accuracy of prescription details and records.
Customer Service Representative at FIS Global Solutions (2021-01 – 2023-12)
- Assisted customers with account inquiries, transactions, billing concerns, and other financial-related services.
- Provided accurate information regarding account details, payments, and company policies while maintaining confidentiality.
Education
BSBA in Banking – Our Lady of Fatima University (2022-01 – 2026-12)
Junior - Senior High School – Sto. Niño Catholic School (2017-01 – 2021-12)
