Yesha Galang

Motivated and experienced in customer support with knowledge of basic administrative tasks such as data entry, handling information, and maintaining records. Has basic knowledge of data science concepts. Able to communicate clearly, handle issues professionally, and work efficiently in a fast-paced environment. Willing to learn and further develop skills in both support and technical roles.

Healthcare Support - Teleperformance

(2021-11 - 2022-01)

• Handled health insurance claims, benefits, eligibility, billing, and account information.
• Reviewed and documented claims-related requests, updated member accounts.

Technical Support - Google LLC (Concentrix Corp.)

(2022-06 - 2023-08)

• Provided technical support for Google Drive, Google Photos, and Gmail
• Resolved issues related to file access, storage, syncing, account recovery, and app functionality

Player Engagement - Keywords Studios Manila

(2023-11 - 2026-07)

• Handled player inquiries, feedback, and reports regarding in-game issues such as glitches and bugs
• Assisted in troubleshooting and escalation of technical problems

Bachelor of Library and Information Science - Library and Information Science - Bulacan State University (2024 - 2026)

Senior High School - Humanities and Social Sciences (HUMSS) - La Consolacion University of the Philippines — Malolos, Bulacan (2019 - 2021)

Junior High School - City of Malolos Integrated School — Malolos, Bulacan (2015 - 2019)