Yessamin Joy Colanggo

Customer-focused hospitality professional with strong experience in front office operations, guest services, and hotel coordination. Proven ability to handle reservations, billing, and guest concerns with professionalism and accuracy. Currently a Front Office Supervisor demonstrating leadership adaptability, and strong communication skills in fast-paced environments.

Front Office Supervisor - Rosey Hotel / The Quarters by Rosey - Sta. Rosa, Nueva Ecija

(2025-08 - 2026-03)

• Supervise daily front office operations to ensure smooth guest flow and service excellence
• Lead, train, and support front office associates to meet performance and service standards
• Supporting manager on rostering, task delegation, and shift endorsements
• Handle escalated guest concerns, complaints, and service recovery professionally
• Coordinate with housekeeping, maintenance, and management to optimize operational efficiency
• Ensure compliance with hotel policies, reporting requirements, and cash-handling procedures
• Continue front office support while handling increased responsibility across two properties
• Assist in managing guest relations, reservations, and front desk administration
• Support supervisory directives and cross-property coordination

Front Office Associate - Rosey Hotel / The Quarters by Rosey - Sta. Rosa, Nueva Ecija

(2023-03 - 2025-08)

• Delivered consistent, high-quality guest service across check-in, check-out, reservations, and inquiries
• Managed room allocations, billing, cash handling, and guest concerns with accuracy and professionalism
• Coordinated closely with housekeeping and maintenance to ensure room readiness and service recovery
• Maintained guest records, reports, and daily logs in line with hotel SOPs
• Contributed to positive guest experiences through clear communication and problem resolution
• Assisted in monitoring occupancy, room status, and daily front office reports
• Ensured adherence to brand standards and guest service protocols
• Acted as a key point of contact between guests and operations teams

Food & Beverage Attendant - Dusit Thani Manila - 1223, Ayala Center, Makati City

(2022-07 - 2022-11)

700 hours - OJT Practicum 2

Food and Beverage Attendant - Consuelo Filipino Chinese Hotel and Restaurant - Sta. Rosa, Nueva Ecija

(2018-12 - 2018-12)

80 hours - SHS Work Immersion

Room Attendant - Consuelo Filipino Chinese Hotel and Restaurant - Sta. Rosa, Nueva Ecija

(2018-12 - 2018-12)

80 hours - SHS Work Immersion

Bachelor of Science - Tourism Management - PHINMA – Araullo University (2019 - 2023)

Senior High School Education - Hospitality & Tourism - PHINMA Araullo University

Secondary Education - Sto. Rosario National High School (2013 - 2017)

Primary Education - San Pedro Elementary School (2006 - 2013)