Rochany Canedo

Results-driven and passionate professional with more than 5 years of customer service experience. Responded to customer requests for products, services and company information. Handled customer inquiries and suggestions courteously and professionally.

Customer Service Representative - Iploy Staffing Solutions

(2020-09 - 2023-04)

• Responsible for evaluating all documents to ensure that appropriate information has been obtained.
• To request prior and re authorization for Durable Medical Equipment (DME)
• Communicating with insurance offices for authorization requests, as well as conducting insurance verification and eligibility for services/products.

Customer Service Representative - Task Everyday

(2023-06 - 2024-04)

• Responsible for coordinating, collecting, and inputting all patient information and new patient set-ups into a customer information system.
• Exhibits a detail-oriented etiquette and friendly attitude at all times when answering telephone calls
• Appropriately schedules patient appointments for consultations, evaluations, repair.

Customer Service Representative - EXL

(2024-05 - 2026-06)

• Managing incoming calls from clients related to their insurance policies
• Assisting customers with their inquiries about policy details, claims, premiums, and more
• Processing policy changes, updates, and cancellations as per the client's request
• Explaining the different types of insurance policies and coverage to customers
• Identifying and assessing customers' needs to achieve satisfaction
• Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution

Bachelor of Secondary Education - English - Talisay City College (2020 - 2021)

Tungkop National High School (2011 - 2012)