Ysbelle Crisostomo

Courteous, detail-oriented, and highly organized Medical Records Retrieval Specialist and Personal Injury Demand Writer with extensive experience supporting cases in Personal Injury Law. Known for a professional and confident communication style, with the ability to thrive in fast-paced legal environments where accuracy, persistence, and confidentiality are essential. Experienced in requesting, tracking, and organizing medical and billing records, maintaining strict Health Insurance Portability and Accountability Act compliance, and ensuring timely follow-ups with healthcare providers.

Skilled in drafting persuasive personal injury demand letters, reviewing medical records, preparing medical chronologies, and compiling comprehensive demand packages to support case negotiations with insurance carriers. Recognized for strong communication skills that foster productive relationships with medical offices while effectively supporting attorneys and legal teams with complete and accurate documentation. Adept at managing high-volume record requests, maintaining organized case files, and proactively resolving delays to keep cases moving forward.

Energetic, dependable, and solution-oriented professional committed to delivering efficient records retrieval and demand writing support that strengthens case preparation and contributes to successful legal outcomes.

Medical & Billing Records Retrieval and Demand Writer Assistant at Azari Law, LLC (2020-07 – 2025-11)

Provided administrative and legal support for attorneys handling personal injury claims, managing medical records, billing documents, and demand letter preparation.

• Organized client case files, medical records, and supporting documents
• Assisted in summarizing accident reports and witness statements
• Drafted legal correspondence and case summaries
• Managed deadlines, tracked case progress, and maintained digital records
• Requested medical and billing records to hospitals and facilities
• Verified medical bill balances with hospitals and facilities
• Sent and responded to emails efficiently
• Handled incoming and outgoing faxes
• Made outgoing calls to coordinate billing issues
• Assisted in resolving discrepancies related to medical billing
• Assisted in reviewing case files, including medical records, bills, accident reports, and liability evidence
• Summarized medical treatment, injuries, and timelines for attorney review
• Drafted and formatted demand letters under attorney supervision
• Helped calculate and compile damages, including medical expenses and lost wages
• Gathered and organized supporting documents for demand packages
• Proofread and edited demand letters for clarity, grammar, and consistency
• Ensured demand packages were complete, accurate, and properly formatted before submission

Bachelor of Science in Tourism Management – University of Rizal System (2019 – 2023)