Khrysta Molo

Document Retrieval / Legal Clerk at Legal Soft (2025-02 – 2026-08)

Client: DK LAW

• Request, track, and retrieve documents from third-party entities (e.g., hospitals, law firms, government agencies, financial institutions).
• Files insurance subrogation claims (from providers like Medicare, Medicaid, or private insurers), and provider ledgers for accuracy.
• Verify accuracy and completeness of received documents.
• Maintain up-to-date records and tracking logs in internal systems.
• Communicate with requestors, vendors, and team members to provide status updates.
• Ensure adherence to confidentiality and data protection regulations (e.g., HIPAA, GDPR, etc.).
• Identify and escalate delays or issues in document retrieval processes.
• Collaborate with internal departments to prioritize urgent requests.

Data Specialist at iFive Inc. (2020-01 – 2025-01)

• Coordinates with facilities on behalf of clients in requesting records.
• Responsible for retrieving records via portal, emails and faxes.
• Sends records to the client once it passes the verification process.
• Electronic Health Record (EHR) systems.
• Review electronic files for missing data, typos, or incomplete information, and fix errors to keep records precise.
• Pull up digital charts quickly for doctors, nurses, or administrative staff when needed for patient care

Data Analyst at Accenture (2018-08 – 2019-12)

• Handles large membership data for Healthcare Insurance.
• Responsible for updating each membership plan, dependents, and personal information.
• Sends the updated reports to the client once done.

Customer Care Specialist at Concentrix (2015-08 – 2016-12)

• Handles customer inquiries and concerns via call, chat, and Zendesk ticketing system.
• Assist in recording new partners' requirements in a taxi hailing account.

Bachelor of Science in Information Technology – Systems Technology Institute (2010-06 – 2014-11)