Yu Malvin Clyne
Proactive Virtual Assistant with expertise in data entry, CRM management, and travel coordination
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About
Proactive Virtual Assistant with expertise in data entry, CRM management, and travel coordination. Committed to delivering high-quality administrative results and supporting business growth through meticulous attention to detail and efficient multitasking.
Experience
CSR/Travel Account at Teleperformance (2023-01 – 2024-12)
Customer Service Representative and Travel Account management
TSR (Technical Support Representative) at Tech Mahindra (2019-09 – 2021-12)
Technical Support Representative handling device troubleshooting, network support, account and service management, and remote technical guidance.
- Device Troubleshooting: Diagnosed and resolved issues for a wide range of devices (iOS, Android, and tablets), including software glitches, operating system updates, and hardware malfunctions.
- Network Support: Guided customers through resolving signal issues, roaming errors, 4G/5G connectivity problems, and Wi-Fi calling configurations.
- Account & Service Management: Assisted with SIM card activations, ESN/IMEI swaps, data plan provisioning, and international roaming setups.
- Remote Technical Guidance: Walked non-technical users through step-by-step solutions for complex tasks like factory resets, data backups, and application syncing.
Education
Bachelors of Science in Criminology – Leyte Colleges (2019)
