Julius Ceasar Santos

Results-driven Risk, Fraud, and Payments Specialist with Quality Management experience, skilled in fraud detection, transaction monitoring, KYC verification, and payment investigation. Experienced in analyzing suspicious activities, coordinating with financial institutions, and ensuring compliance with internal policies and regulatory requirements. Adept at improving operational efficiency through quality evaluations, process improvements, and coaching team members to maintain high standards of accuracy and performance.

Risk, Fraud, and Payments Specialist at Memo Multinational (2024-09 – 2026-03)

• Conduct comprehensive analysis of fraud activities to identify trends, mitigate risks, and recommend preventive measures.
• Perform thorough KYC (Know Your Customer) verifications to ensure regulatory compliance and accurate customer identification.
• Coordinate effectively with payment institutions to investigate transactions, resolve discrepancies, and support fraud prevention efforts.
• Collaborate with internal teams to communicate process updates and develop training materials to ensure alignment and operational consistency.

Quality Management Specialist at Entain Manila (2023-08 – 2024-09)

• Conduct thorough evaluations of fraud analysts' adherence to standard operating procedures to ensure accuracy, consistency, and compliance.
• Collaborate with the management team to communicate and implement updated processes across the department effectively.
• Deliver structured coaching sessions aimed at addressing performance gaps, enhancing operational efficiency, and improving overall quality standards.

Risk and Payments Specialist at Entain Manila (2019-08 – 2023-08)

• Perform comprehensive KYC (Know Your Customer) verifications to ensure regulatory compliance and accurate customer identification.
• Analyze fraudulent activities to detect suspicious patterns, mitigate risks, and recommend appropriate actions.
• Process deposit and withdrawal transactions with accuracy, ensuring compliance with internal controls and fraud prevention protocols.

Customer Service Representative and Technical Support at Teleperformance Philippines (2018-05 – 2019-06)

• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Bachelor of Science in Hotel and Restaurant Management – Zamboanga City

High School Diploma – Zamboanga City