Yves Taneo

With over 10 years of experience in customer support and nearly five years as a remote assistant property manager, I bring a proven ability to manage administrative operations, deliver exceptional service, and maintain efficiency in a fast-paced environment. In my decade-long career in customer support, I have honed my skills in managing financial accounts, resolving client concerns, and optimizing workflows for e-commerce platforms. Transitioning into property management, I have spent the past five years directly supporting a U.S.-based property manager with daytoday operations, including coordinating tenant communications, managing vendor relationships, processing payments, and ensuring compliance with HOA regulations.

Leveraging tools like Google Workspace, Vantaca, Appfolio, Buildium, Tenant Cloud, Zendesk, and VendorPM, I have streamlined operations and ensured seamless property oversight, even in a remote capacity.

PART TIME ASSISTANT COMMUNITY/PROPERTY MANAGER - CUSTOMER SUPPORT at CALIFORNIA BASED PROPERTY MANAGER (2026-02 – 2026-04)

• Provided customer support to homeowners and tenants, addressing inquiries via email, phone and chat.
• Assisted in processing maintenance requests and work orders.
• Coordinated communication between property owners and vendors to ensure timely service delivery.
• Maintained accurate records and reports for community management activities.
• Ensured smooth operations by supporting administrative and financial processes

PART TIME ASSISTANT COMMUNITY/PROPERTY MANAGER - CUSTOMER SUPPORT at MASSACHUSETTS BASED PROPERTY MANAGER (2025-11 – 2026-01)

• Provided customer support to homeowners and tenants, addressing inquiries via email, phone and chat.
• Assisted in processing maintenance requests and work orders.
• Coordinated communication between property owners and vendors to ensure timely service delivery.
• Maintained accurate records and reports for community management activities.
• Ensured smooth operations by supporting administrative and financial processes.

PART TIME ASSISTANT COMMUNITY/PROPERTY MANAGER - CUSTOMER SUPPORT at UTAH BASED PROPERTY MANAGER (2025-05 – 2025-09)

• Provided customer support to homeowners and tenants, addressing inquiries via email, phone and chat.
• Assisted in processing maintenance requests and work orders.
• Coordinated communication between property owners and vendors to ensure timely service delivery.
• Maintained accurate records and reports for community management activities.
• Ensured smooth operations by supporting administrative and financial processes.

ASSISTANT COMMUNITY/PROPERTY MANAGER at WESTWARD360; OUTSOURCED BY EMAPTA (2023-06 – 2025-01)

• Processed work orders, tickets, and inquiries, ensuring timely coordination and follow-ups through Zendesk and Vantaca systems.
• Generate delinquency reports of unit/ property owners thru Buildium software
• Coordinated maintenance requests and managed unit insurance submissions from property owners.
• Facilitated insurance renewal sourcing by liaising with various insurance providers.
• Conducted tenant screening, including background checks and document verification.
• Assisted with facilitating transitions for newly sold units and handling procedures for offboarded units.
• Supported the onboarding and offboarding process for new properties, including verifying preferred vendors, contractors, and utility providers.
• Prepared and organized board meeting packets and agendas.
• Created and distributed newsletters to HOA property owners, ensuring clear and effective communication.
• Managed timekeeping records and payroll for property employees, including concierge and building engineers, using the ADP GlobalView tool.
• Signed legal documents, contracts, and agreements for the HOA/Property via e-signature tools such as DocuSign.
• Sent communications via Vantaca systems regarding violations of HOA/Property rules and regulations of varying degrees.
• Facilitated the addition of violation fees to property owners’ ledgers.
• Sent payment reminders via Vantaca systems to delinquent homeowners.
• Distributed election proxies to homeowners to achieve quorum for board of directors’ elections.
• Processed hearing documents and scheduled hearings for homeowners disputing fees or violations imposed.
• Distributed online copies of approved meeting minutes to homeowners

PART TIME FREELANCE ASSISTANT COMMUNITY/PROPERTY MANAGER at DIRECT U.S CLIENT (2020 – 2023)

• Manage schedules, appointments, and calendars for U.S.-based clients to ensure efficient time management thru Google Calendar.
• Organize and maintain digital records, including property listings, contracts, and agreements, using Google Drive.
• Prepare comprehensive reports, such as updated lists of current homeowners, tenants, and delinquent accounts using Microsoft Application.
• Communicate with homeowners and renters to address maintenance inquiries, clarifying association versus homeowner responsibilities thru Gmail.
• Convey HOA or community rules and regulations to tenants and landlords effectively thru Gmail.
• Sort and organize documents and records based on the current year, identifying new property owners or recent sales cross referencing with Buildium.
• Schedule and coordinate virtual meetings and property tours seamlessly thru Zoom, Gmeet and Skype.

CUSTOMER SUPPORT REPRESENTATIVE at EBAY; OUTSORCED BY CONCENTRIX COMPANY (2013-12 – 2020-05)

• Assisted customers with product-related questions, feedback, and complaints.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
• Addressed customer service enquires quickly and accurately.
• Built rapport with customers through courteous and professional communications.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Maximize customer satisfaction by resolving service issues promptly.
• Guaranteed first-class customer service, enthusiastically anticipating, and catering to customer needs and requirements.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Processed and issued product orders and service upgrades for customers.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Upheld privacy and security requirements established by national legislation.
• Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
• Input customer information, call notes and personal data onto internal database.
• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Resolved customer queries over phone and by email.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Navigated customer support channels to resolve diverse customer queries within target timeframes.
• Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
• Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.

CUSTOMER SUPPORT REPRESENTATIVE at GREEN DOT CORPORATION; OUTSORCED BY SITEL COMPANY (2012-12 – 2013-08)

• Assisted customers with product-related questions, feedback, and complaints.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
• Addressed customer service enquires quickly and accurately.
• Built rapport with customers through courteous and professional communications.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Maximized customer satisfaction by resolving service issues promptly.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Developed empathetic client relationships and earned reputation for consistently exceeding target metrics.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Upheld privacy and security requirements established by national legislation.
• Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
• Input customer information, call notes and personal data onto internal database.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Resolved customer queries over phone and by email.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Navigated customer support channels to resolve diverse customer queries within target timeframes.
• Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
• Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.

RESEARCH ENUMERATOR at BENGUET STATE UNIVERSITY (2010-01 – 2011-01)

• Supported data accuracy by double-checking information with participants in line with company standards and procedures.
• Designed and distributed surveys to target markets to obtain data and information needed to assist research projects.
• Encouraged household participation with census duties, providing assistance and explaining procedures.
• Delivered census questionnaires to all new addresses not appearing on census address register.
• Met with research study participants to collect vital data and administer questionnaires.
• Undertook various survey types and data collection activities, facilitating classification and directional surveys at regular programmed sites.
• Worked autonomously to prepare survey reports, tabulate results, and carry out document interviews with varied customer base.
• Worked on internal databases with focus on developing processes to curate both project and supplier data.
• Closely monitored and controlled project budgets, ensuring staff hours stayed within allocated resources.
• Conducted surveys and interviews in residential and commercial settings, consistently meeting company targets.
• Completed address checks for allotted enumeration district and updated records to reflect any changes.
• Recorded daily outcomes on daily field logs and coordinated follow-ups for non-responsive households.
• Presented data and findings through written reports and PowerPoint presentations.
• Exhibited excellent communication and customer service orientation, working effectively in an international environment.
• Exhibited adaptability and flexibility in meeting service needs and availability to work unsocial hours at short notice.
• Responded to field-visit requests and facilitated follow-up visits to non-responding households.
• Prepared and conducted interviews with relevant parties to obtain information required for research purposes.

STUDENT ASSISTANT at ATHLETICS OFFICE, UNIVERSITY OF BAGUIO. BAGUIO CITY PHILIPPINES (2009-06 – 2010-05)

• Carried out photocopying tasks to support colleagues.
• Used database and data entry software to update student information.
• Answered student questions and concerns, taking phone calls, and replying to emails.
• Performed administration tasks to support professor's academic, research and operational needs.
• Studied University standards and procedures to work professionally and efficiently.
• Supported Coaches and Athletes with classroom management to provide productive and positive learning environment.
• Cleaned and restocked supplies in restrooms and washed windows, complying with health and safety regulations.
• Welcomed new students through orientation and site tours.
• Covered front desk staff, greeting guests in polite and professional manner.
• Maintained sensitive student information in online and physical files.

STUDENT ASSISTANT at REGISTRARS OFFICE, UNIVERSITY OF BAGUIO. BAGUIO CITY PHILIPPINES (2006 – 2009)

• Carried out photocopying tasks to support colleagues.
• Used database and data entry software to update student information.
• Answered student questions and concerns, taking phone calls, and replying to emails.
• Performed administration tasks to support professor's academic, research and operational needs.
• Studied University standards and procedures to work professionally and efficiently.
• Cleaned and restocked supplies in restrooms and washed windows, complying with health and safety regulations.
• Welcomed new students through orientation and site tours.
• Covered front desk staff, greeting guests in polite and professional manner.
• Maintained sensitive student information in online and physical files.
• Maintained equipment inventories and replenished supplies, keeping stock at satisfactory levels.
• Arranged resource materials in preparation for trainings.
• Obtained and organized files and research papers to locate quickly and easily.
• Collaborated on outreach programs.