Zee Miñano

Doctor of Veterinary Medicine graduate with hands-on small-animal clinic experience and a Bachelor of Secondary Education in English. Experienced in veterinary client communication, treatment and aftercare education, patient follow-up, administrative coordination, and US insurance and billing support. Brings strong veterinary terminology, detail-focused documentation, and calm rapport with pet owners.

Prepared to support US veterinary practices through virtual scribing, chart updates, scheduling, insurance-information gathering, and back-office operations.

Part-Time Veterinary Clinical Assistant (Reliever) at FurKingdom Animal Clinic & Grooming (2024-01 – Present)

• Supported consultations, preventive care, grooming services, safe patient handling, and minor clinical procedures.
• Explained treatments and aftercare instructions clearly, helping pet owners understand clinical recommendations and next steps.
• Assisted with patient information gathering, clinical-team coordination, and follow-up communication while maintaining accuracy and empathy.

Volunteer and On-Call Veterinary Assistant at ANGKOP QC and Various Clinics (2024-01 – Present)

• Assisted veterinarians during spay/neuter drives, community vaccination programs, and patient monitoring activities.
• Coordinated with veterinarians and pet owners regarding follow-up needs, animal welfare concerns, and responsible pet ownership.
• Worked calmly in high-volume community settings while supporting accurate intake, organization, and client education.

Customer Service Representative at Convergys (now Concentrix) (2017-01 – 2018-12)

• Managed US-based customer accounts involving insurance, billing, coverage questions, and account concerns through phone and computer-based support.
• Supported claims processing, troubleshooting, and account updates while documenting each interaction accurately and protecting customer information.
• Built rapport with diverse customers and consistently worked toward AHT, FCR, and CSAT performance standards.

Doctor of Veterinary Medicine in Veterinary Medicine – De La Salle Araneta University (2018-01 – 2026-12)

Bachelor of Secondary Education in English – Romblon State University (2012-01 – 2016-12)

BSBA in Marketing Management – St. Paul University Manila (2011-01 – 2012-12)