Abdul Basit Khan

Results-driven Telesales and Operations Team Leader with over 6 years of experience in outbound sales, cold calling, customer engagement, and target-driven environments. Proven ability to conduct high-volume outbound calls, build rapport quickly, close sales effectively, and consistently exceed weekly and monthly KPIs. Strong background in CRM management, performance tracking, and team coordination.

Self-motivated professional with extensive experience in US-based sales campaigns, ready to contribute in a fast-paced remote sales environment.

Sales Team Leader (Operations) at KP Leads Communication LLC (2023-01 – Present)

• Lead and supervise a team of up to 100 outbound sales agents in US-based campaigns.
• Oversee daily outbound calling operations to ensure weekly and monthly sales targets are achieved.
• Monitor KPIs including call volume, conversion rates, and revenue performance.
• Train and coach agents on objection handling, rapport building, and closing techniques.
• Ensure accurate CRM documentation of customer interactions and sales records.
• Handle customer escalations and maintain high customer satisfaction standards.
• Collaborate with sales and support teams to optimize workflow and improve overall performance.

Sales Verification Officer at KP Leads Communication LLC (2020-02 – 2022-12)

• Conducted outbound verification and follow-up calls with customers.
• Ensured accurate CRM documentation and compliance with sales processes.
• Coordinated with internal departments to finalize transactions efficiently.
• Maintained quality standards and resolved customer concerns professionally.
• Contributed to maintaining high approval and retention rates.

IT Assistant at KP Leads Communication LLC (2018-11 – 2020-01)

• Provided technical support to sales operations teams.
• Maintained system efficiency to ensure uninterrupted outbound calling operations.
• Managed system logs and technical documentation.

Bachelor of Science in Computer Science – Hazara University (2013 – 2017)