Customer Support Representative - Cartomarto UAE LLC - UAE
- Delivered high-quality support for a UAE-based e-commerce company, handling customer inquiries and resolving issues promptly.
- Managed order tracking, returns, and escalations ensuring exceptional customer experience across all touchpoints.
- Collaborated with internal teams to streamline support workflows and reduce response times.
Entrepreneur / Store Owner - ZuperMart — E-Commerce Store - Karachi, Pakistan
- Founded and managed all aspects of the business: social media, Meta Ads, customer service, and daily operations.
- Built a strong online presence that drove consistent customer acquisition and long-term brand retention.
Online Marketplace Seller - Daraz
- Independently managed product hunting, listing, SEO optimisation, content writing, and sales ranking.
- Oversaw end-to-end fulfilment: purchasing, packaging, and dispatching orders with zero outsourcing.
Office Assistant - ARM Organization - Karachi, Pakistan
- Handled bank transactions, attendance management, salary preparation, and employee task coordination.
- Maintained smooth operational workflows by proactively addressing administrative requirements.
Office Assistant - Ahmed Tutor Academy - Karachi, Pakistan
- Coordinated tutor-student scheduling, confirmed leads, and maintained detailed Google Sheets records.
- Managed fee collection, deposits, and resolved day-to-day issues for both tutors and students.
Customer Support Officer - Fashion Deals - Karachi, Pakistan
- Confirmed customer orders, monitored shipment tracking, and coordinated with courier services to resolve delivery issues.
Chat Support Officer - If Logics - Karachi, Pakistan
- Provided real-time live chat support, ensuring fast issue resolution and maintaining high customer satisfaction scores.
