Abdullah Shahid

IT and Network Support professional with hands-on experience in network administration, system configuration, virtualization, and end-user support. Skilled in configuring UniFi networks, PRTG monitoring, Wazuh security, Active Directory, and CCTV systems. Proficient in Windows, Linux, and macOS administration, virtual machine deployment, and IT support.

CEH certified with a strong foundation in cybersecurity. Seeking an IT Support or Network Support role to contribute to IT operations and grow technical skills.

IT & Network Support - 7Vals - Lahore

(2025-11)

• Configured UniFi network, deployed access points and routers, monitored internet usage via UniFi Desktop Controller, and verified connectivity for all users
• Configured RSSI settings for optimal wireless signal strength across the office
• Assisted in datacenter operations, supporting firewall and switch configuration alongside senior engineers
• Set up PRTG monitoring and configured network alerts for proactive infrastructure health monitoring
• Deployed Wazuh security agents for endpoint monitoring, log analysis, and intrusion detection
• Managed Active Directory, including user accounts, security groups, and organizational units
• Assisted with SCCM setup, supporting software deployment, patch management, and system imaging
• Configured DHCP and WMI for network management and device communication
• Created and managed virtual machines using VMware and VirtualBox (macOS, Windows XP, Linux, Windows Server)
• Configured Burp Suite for web application security testing
• Managed CCTV system, including camera installation and live recording setup
• Assisted with LDAP configuration for centralized authentication
• Provided Tier 1 and Tier 2 IT support, resolving hardware, software, and network issues for all employees
• Performed hardware and software installations for workstations, printers, and peripherals
• Installed and configured operating systems, including Windows (7/10/11/Server), Linux, and macOS

Technical Support Engineer - Sybrid Pvt. Ltd. - Lahore

(2025-08 - 2025-10)

• Monitored network alerts to identify faults and service issues
• Troubleshot modem, router, IP, and connectivity problems
• Followed operational SOPs to maintain network stability and service continuity

Cyber Security Intern - ByTech IT Solutions - Islamabad

(2024-06 - 2024-08)

• Conducted vulnerability scanning using Nmap and Nessus
• Assisted in web security testing based on OWASP Top 10 concepts
• Performed basic log analysis and prepared security reports

BS - Cyber Security & Digital Forensics - The Islamia University of Bahawalpur (2021 - 2025)