Adil Awan

As a retail manager my focus is on delivering exceptional customer service driving sales growth, and leading a high performing team.

Sales Merchandiser (Sabroso) - Carrefour Pakistan

(2025-06)

• Arrange and display products according to company standards.
• Monitor stock levels and ensure products are always available.
• Check pricing, labels, and promotional materials for accuracy.
• Track sales performance and support sales growth.
• Coordinate with suppliers and store teams for timely replenishment.
• Follow company policies and prepare basic reports.

CRO (Customer Relations Officer) - AL-FATAH

(2024-01 - 2025-06)

• Assist customers by answering questions and resolving complaints politely.
• Maintain good relationships with customers to ensure satisfaction.
• Handle and solve customer problems efficiently.
• Keep accurate records of customer interactions and information.
• Communicate with other departments to meet customer needs.
• Collect customer feedback and help improve services.

E-Commerce Officer - AL-FATAH

(2022-09 - 2024-09)

• Upload products
• Process orders
• Check stock
• Reply to customers
• Run sales/discounts
• Make sales reports
• Check payments
• Manage online stores
• Handle couriers
• Lead the team
• Handle Customers complains
• Handle Return and Refund

Cashier - AL-FATAH

(2021-01 - 2022-09)

• Accurately and efficiently process customer transactions, providing friendly and helpful customer service
• Handle cash, credit, or check transactions with customers.
• Scan goods and collect payments.
• Ensure pricing is correct.
• Issue change, receipts, refunds, or tickets.
• Redeem stamps and coupons.

Frozen Food (Department Manager) - AL-FATAH

(2020-03 - 2021-01)

• Managing inventory and stock levels
• Supervising staff and daily operations
• Ensuring quality control and product safety
• Meeting sales and revenue targets
• Maintaining store appearance and displays
• Handling customer complaints and issues

Sales Promoter - Menu Seasons Food

(2019-02 - 2019-11)

• Promoting products through demonstrations and sampling
• Building brand awareness and driving sales
• Building relationships with retailers and distributors
• Gathering market feedback and consumer insights
• Monthly meeting about growing sales & marketing strategies

Web Developer - Software House

(2018-01 - 2018-12)

• Creating and publishing online content
• Managing and updating websites or social media accounts
• Promoting content and engaging with audience
• Optimizing for search engines (SEO)
• Maintaining brand consistency and voice

BSc - Sindh University (2021)

FA - City College Hyd Sindh (2017)

Matric - Right Way High School Hyd Sind (2015)