Adwa Zafar

Results-driven Sales and Customer Service professional with over three years of hands-on experience at REDTAG Dubai, UAE. Skilled in delivering exceptional customer experiences, driving sales targets, and building lasting client relationships. Passionate about providing personalized service that enhances customer satisfaction and loyalty.

Strong communication skills with a proven ability to handle inquiries, resolve issues efficiently, and contribute to team success in a fast-paced retail environment.

Sales Associate & Customer Service Representative at REDTAG (2022-02 – 2025-11)

• Delivered excellent customer service by assisting shoppers with product selection, sizing, and style advice across fashion and lifestyle categories, resulting in high customer satisfaction scores.
• Achieved and consistently exceeded monthly sales targets through proactive upselling, cross-selling, and personalized product recommendations.
• Handled customer inquiries, complaints, and returns professionally and efficiently, ensuring timely resolution and maintaining brand reputation.
• Processed transactions accurately using POS systems, managed cash handling, and maintained stock accuracy through regular inventory checks and replenishment.
• Collaborated with team members and store management to implement promotional campaigns, visual merchandising standards, and store operational procedures.
• Built strong customer relationships by providing a welcoming, inclusive shopping environment that encouraged repeat visits and brand loyalty.

OTHM Level 3 Diploma in Business Management (A-Level Equivalent) in Business Management – Innovative College of Professional Studies (ICPS), Islamabad (2024-02)

O Levels – Innovative College of Professional Studies (ICPS), Islamabad (2022)

Primary Education – Habitat School, Al Jurf, Ajman, United Arab Emirates