Afaq Hussain

I have experience as chat specialist, Team Leader and Quality Assurance Manager in Virtual Support Heroes. I love to achieve the targets as pr company's priority. I always try to use my abilities for best work. I am energetic Live Chat Agent skilled in resolving customer queries quickly and efficiently. I believe to providing best customer services to maintaining customer satisfaction.

Chat Specialist / QA Manager - Virtual Support Heroes

(2021-01 - 2025-12)

• I have been working there as Team lead and Quality Assurance Manager.
• I did their coaching sessions and training for better performance.
• I did their quality checks audits reports and emails.
• I am good to achieved the targets as per KPIs.
• I am good to motivate and encourage the team.
• I am also worked as trainer
• I also have experience to conduct interviews.
• I had a experience to chat support.
• Assisted team members with complex inquiries.
• I regularly follow up with the Agents to maintain Quality.

Matriculation - Bise LHR (2016-01 - 2018-12)

Intermediate (F.Sc Pre Med) - Govt College of Science (2018-01 - 2020-12)

ADP Accounting and Finance - Accounting and Finance - Virtual University of Pakistan (2024-01)