Wael Ahmed

Versatile professional with a track record of enhancing customer satisfaction and expanding client bases at companies like Sourcecode. Skilled in Photoshop and adept at network marketing, I excel in high-pressure environments, ensuring client loyalty through exceptional service. Proven ability to increase sales revenue and adept in both digital and interpersonal communication.

Chat Support Representative - RSP Academics - Sourcecode, Karachi, Pakistan

(2024-06)

Cold callings provide academic writing support bringing clients to buisness providing job placements and assistance throughout academics

• SEO/SMM services, email marketing cold outbound calling

Customer Service Representative - Prolyinx and Technology - Karachi, Pakistan

(2022-12 - 2023-05)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Representative Designs - Nexia Technology - Karachi, Pakistan

(2023-07 - 2024-02)

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Chat Support Representative - Nova Dignostics Lab (remote) - Los Angeles, USA

(2022-01 - 2022-12)

Connects with customers via messaging platforms website, email and via mobile app, online chat repersentiative provide support to customers to solve thier queries

Typist - Sadiq Typing - UAE, Ajman

(2021-06 - 2021-12)

Government registered private companies authorised to process for documentation for individual and organisation for various governmental services

Alevels - Commerce - Private Alevels - Karach, Pakistan (2023-08)

Olevel - Commerce - Happy Palace Grammar School - Karachi Pakistan (2020-08)