Ahmed Shayan
A Team Lead At Customer Chat Support
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About
Results-driven professional with experience in administration, legal support, and customer service. Currently working in a software house providing real-time chat support to US-based clients. Skilled in communication, problem-solving, and managing operations efficiently. Known for delivering high customer satisfaction and maintaining organized workflows in fast-paced environments.
Experience
Customer Support Representative at Techmile Solutions (TMS) (2024-08 – Present)
- Provide real-time chat support to international (US-based) clients
- Resolve technical and customer service issues efficiently
- Maintain high customer satisfaction through clear, professional communication
Manager Administration at A.S & Co. (2024-01 – Present)
- Oversee daily administrative and operational activities
- Manage client communication and legal documentation
- Coordinate with senior staff on legal and client matters
Manager Administration at S.S & Co. (2022-01 – 2024-01)
- Managed office operations and workflow efficiency
- Attended court proceedings and handled legal documentation
- Maintained accurate records and handled client queries
Education
Production Course – NED University (2026-06)
Intermediate – Board of Intermediate Education Karachi
Diploma in Technical Education – Sindh Board of Technical Education
A-Levels in Commerce – Hexis College
O-Levels in Commerce – The Fahim's School System
