Team Lead Support
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Knowledgeable IT person and ready to undertake management of challenging technical environments. Keen to take operational ownership of Infrastructure and technical support operations. Enthusiastic IT persona eager to contribute to team success through hard work, mindfulness, and excellent organizational skills. Clear understanding of Microsoft Azure Cloud and Dynamics. Motivated to learn, grow, and excel in Functional Consultant.
Team Lead Support & Monitoring at Mazik Global (2022-08 – Present)
Providing Support & Monitoring in two major projects in healthcare sector of UK & Canada (Sciensus formerly Healthcare at Home, and Arthur Health). Managing team members to provide 24/7 services in Dynamics D365 CRM, Azure, FO, Power Apps Flows & Plugins.
Technical Support Engineer at Mazik Global (2020-09 – Present)
Working as Technical Support Engineer in 24/7 Monitoring Team. Maintained updated knowledge of Dynamics 365 and Azure to offer best-possible service-customer support.
Application Support Engineer at Cooperative Computing (2019-08 – 2020-09)
Worked as I.T Engineer providing application support for Pampers Rewards Program. Managed service tickets and provided solutions to IT-related issues.
Network & System Support Engineer at Mushko Electronics (Deputed at K-Electric) (2017-02 – 2019-08)
Responsible for maintaining computer networks and solving any problems that may occur with them. Worked on data centre monitoring and cloud infrastructure management.
Master's in Computer Science (OS, Networking & Programming) – University Of Karachi
Bachelor's in Physics – University Of Karachi
Intermediate – Govt. College Gulshan-e-Iqbal
Matriculation – Froebel Grammar Academy
