Shiraz Jawed
Team Lead Support
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About
Knowledgeable IT person and ready to undertake management of challenging technical environments. Keen to take operational ownership of Infrastructure and technical support operations. Enthusiastic IT persona eager to contribute to team success through hard work, mindfulness, and excellent organizational skills. Clear understanding of Microsoft Azure Cloud and Dynamics. Motivated to learn, grow, and excel in Functional Consultant.
Experience
Team Lead Support & Monitoring at Mazik Global (2022-08 – Present)
Providing Support & Monitoring in two major projects in healthcare sector of UK & Canada (Sciensus formerly Healthcare at Home, and Arthur Health). Managing team members to provide 24/7 services in Dynamics D365 CRM, Azure, FO, Power Apps Flows & Plugins.
- Provide Support & Monitoring in Two Major projects in healthcare sector of UK & Canada
- Manage team members to provide best services to clients in Dynamics D365 CRM, Azure, FO, Power Apps Flows & Plugins
- Maintain monitoring report for the client regarding Azure Services & CE Portal services
- Lifecycle Service Monitoring and escalation of major issues to Microsoft Support with update to customer feedback
- Ensure team members understand the priorities of business needs
Technical Support Engineer at Mazik Global (2020-09 – Present)
Working as Technical Support Engineer in 24/7 Monitoring Team. Maintained updated knowledge of Dynamics 365 and Azure to offer best-possible service-customer support.
- Working as Technical Support Engineer in 24/7 Monitoring Team
- Maintained updated knowledge of Dynamics 365 and Azure to offer best-possible service-customer support
- Managing different modules of Dynamics365 including Finance and Operation, Customer Engagement and Data Verse
- Configuring & Scheduling batch jobs for FinOps (Finance & Operations) at Microsoft Dynamics 365
- Daily maintain monitoring report for the client regarding Azure Services & CE Portal services
- Monitoring of Azure Logic and Function Apps
- Lifecycle Service Monitoring and escalation of major issues to Microsoft Support
- Ticket logging of different issues on Microsoft CRM Portal
- Perform Production DB Restore on SAT Environment (Post Deployment)
Application Support Engineer at Cooperative Computing (2019-08 – 2020-09)
Worked as I.T Engineer providing application support for Pampers Rewards Program. Managed service tickets and provided solutions to IT-related issues.
- Works on Service Tickets through Manage Engine Service Desk
- On daily basis working on hold orders validation for Rewards Program
- Monitoring services integrated with Pampers Rewards mobile Application
- Working on Mongo DB for queries and relevant issues regarding DB
- Support the roll out of new builds & versions for Pampers Rewards Program regarding Android & iOS Phone
- Monitoring and maintaining network services of Pampers Rewards Program
- Provide solution to GCR Team Lead of P&G from all over the Europe Region to any complex IT related issues
- Managing new users account & their profiles
- Perform weekly IT audit regarding access management, Service ticket analyses
- Test and evaluate new technology regarding Pampers Rewards Program mobile application for Android & iOS
Network & System Support Engineer at Mushko Electronics (Deputed at K-Electric) (2017-02 – 2019-08)
Responsible for maintaining computer networks and solving any problems that may occur with them. Worked on data centre monitoring and cloud infrastructure management.
- Installing and configuring computer networks and systems
- Monitoring Data Centre 24/7 and knowledge of cloud computing Infrastructure
- Identifying, and solving any problems that arise with computer networks and systems
- Consulting with clients to specify system requirements
- Assembling new systems according to customer requirements
- Maintaining existing software and hardware and upgrading it
- Monitoring of VM's of private clouds and troubleshooting the issues
- Providing network administration and support
Education
Master's in Computer Science (OS, Networking & Programming) – University Of Karachi
Bachelor's in Physics – University Of Karachi
Intermediate – Govt. College Gulshan-e-Iqbal
Matriculation – Froebel Grammar Academy
