HR Administrator & Office Manager - Chenab Group of Schools & Colleges (Pvt.) - Faisalabad, Ibex HR Department
(2023-01 - 2025-12)
In this dual-function role, I handled both administrative management and human resources operations across a large educational institution and the Ibex HR department.
- Overseeing day-to-day office administration including scheduling, correspondence, procurement of office supplies, and coordinating between departments.
- Managing end-to-end employee lifecycle processes — from drafting job postings and screening candidates, to onboarding, maintaining personnel files, and processing monthly attendance records.
- Handling staff grievances and disputes professionally, acting as a neutral mediator to maintain a productive and positive work environment.
- Tracking employee performance records, coordinating appraisal cycles, and preparing HR reports for senior management review.
- Ensuring compliance with organizational HR policies and maintaining confidentiality across all employee-related documentation.
HR Manager & Advertising Coordinator - Frozen Feast Restaurant & Ice Cream - Jhang Road Branch, Faisalabad
At Frozen Feast Restaurant, I wore two hats simultaneously — managing HR operations for the branch while also spearheading all marketing and advertising activities.
- Recruited and onboarded frontline restaurant staff, managed shift scheduling, maintained attendance logs, and processed payroll in coordination with the accounts department.
- Developed and executed social media advertising campaigns across Facebook, Instagram, and TikTok to drive footfall and increase brand awareness for the branch.
- Designed promotional creatives, seasonal menus, and digital banners using Adobe Photoshop and Illustrator, maintaining a consistent brand identity.
- Monitored ad performance metrics (reach, engagement, conversions) and optimized campaigns based on data insights to maximize return on ad spend.
- Coordinated with the management to plan event-based promotions such as Ramadan deals, seasonal offers, and launch campaigns for new menu items.
Computer Systems Manager - PakCar Tracker Company Pvt. - Faisalabad
As the Computer Systems Manager at PakCar Tracker Company, I was solely responsible for the end-to-end health, security, and operational readiness of all computer systems within the organization. My role spanned both preventive and reactive IT management.
- Proactively monitored server and workstation performance using diagnostic tools to identify bottlenecks, ensuring systems remained stable and responsive during peak operations.
- Implemented and maintained cybersecurity protocols including antivirus management, firewall configurations, and access control policies to safeguard company data.
- Managed regular data backup schedules and verified integrity of backups to ensure business continuity in the event of hardware failure or data loss.
- Coordinated hardware upgrades and software installations while minimizing downtime, and maintained an updated inventory of all IT assets.
- Liaised with external vendors and service providers for hardware procurement, software licensing renewals, and specialized technical support.
IT Assistant — Internship - Civil Aviation Authority (CAA) - Airport, Faisalabad
During my internship at the Civil Aviation Authority, I was embedded within the IT department where I gained real-world exposure to enterprise-level networking infrastructure.
- Monitoring and maintaining the local area network (LAN) and wide area network (WAN) infrastructure to ensure uninterrupted operations across airport departments.
- Diagnosing and resolving hardware and software issues for workstations used by aviation staff, including routers, switches, and access points.
- Assisting senior IT engineers in configuring network equipment, running diagnostic tests, and documenting resolutions for recurring issues.
- Providing first-line technical support to end users and logging support tickets into the helpdesk system for tracking and follow-up.
- Participating in routine system audits and contributing to asset inventory management for IT equipment.
