Ali Haider Freedi
IT Officer & Tele-Sale Representative
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About
I worked as an IT Officer & Tele-Sales Representative. As IT Officer in UCP, my works include handling labs, quries of student, staff and other members. And in Call Center I was responsible for making sales through calls, handling customer recoreds etc.
Experience
IT Officer at University of Central Punjab (UCP) (2025-06-10 – 2026-08-08)
- Managed and maintained multiple computer labs, ensuring all systems, software, and hardware remained operational and available for students and faculty.
- Handled IT-related queries and provided technical support to students, faculty, and staff members across the university.
- Installed, configured, and maintained operating systems, applications, drivers, and other required software on university computers.
- Maintained IT inventory and reported hardware issues, replacements, and equipment requirements through the university's ticketing system.
Tele-Sale Representative at TECHNOX (2024-02 – 2024-11)
- Experienced in making calls to potential customers, promoting products & services and generating sales leads.
- Skilled in handling customer inquiries, overcoming objections and achieving sales targets. Proven ability to deliver execellent customer service and contribute to the success of a call center team
- Strong communication, negotiation and persuasive skills.
- Worked as a team to achieve daily goals and monthly sales targets.
Computer Receptionest at AL-HARMAIN MART (2019-04 – 2021-02)
- I managed customer inquries, billings & inventory using a POS software. Handled tasks such as generating invoices, updating stock recoreds and assisting customers with product information.
- I also manage digital payment processing and coordinate with other departments to ensure smooth operations.
- Strong communication, negotiation and persuasive skills.
- Worked as a team to achieve daily goals and monthly sales targets.
Tele-Sales Representative at A&S SOLUTIONS (2023-02 – 2023-09)
- I worked as call center employee. My job was to find customers online through telephone calls using computer. Managing sales recored, achieving monthly sales target was my responsibilities.
- I completed my training in the British English accent because my target was foreign customers and then I officially started my work.
Education
BS in Computer Science – Virtual University of Pakistan (2024)
ICS – Government Associate College (2022 – 2024)
Matriculation in Computer Science – Ahmad Public Boys High School (2010 – 2022)
