Ali Hassan

Dedicated and customer-oriented professional with over six years of experience in Customer Service/Receptionist and Guest Experience roles. Seeking to leverage my expertise in customer service and operational support in a dynamic environment to contribute positively to organizational success.

Customer Service Agent/Guest Experience Ambassador - Serco

(2021-10 - 2026-05)

• Provide exceptional customer service, ensuring guests have a positive and memorable experience.
• Address and resolve customer inquiries, complaints, and issues efficiently and professionally.
• Maintain up-to-date knowledge of company products, services, and policies to assist customers effectively.
• Collaborate with team members to ensure smooth daily operations and high levels of customer satisfaction.

Customer Service Agent - Transguard Group LLC

(2020-01 - 2021-05)

• Managed customer interactions, providing prompt and accurate responses to inquiries and concerns.
• Supported the customer service team in daily tasks, contributing to team goals and maintaining high customer satisfaction rates.
• Ensured adherence to company policies and procedures while delivering a high standard of service.
• Collected and analyzed customer feedback to help improve service delivery.

Baggage Handler - Transguard Group LLC

(2019-02 - 2019-12)

• Handling all check-in baggage including fragile items with care and safety.
• Clearance of FOD.
• Loading of all baggage into containers and push them on ULD with care and safety and make sure all the containers are loaded on time.
• Offloading of arrival baggage with care and safety.
• Checking all the containers before putting bin cards.
• Any incident or issue immediately reporting to team leader.

Receptionist and Admin Assistant - Govt Degree College Sohawa, Pakistan

(2018-09 - 2019-01)

• Greet and assist visitors in a professional manner and keep an accurate log of visitors.
• Answer and route incoming calls appropriately.
• Providing administrative support to management, teachers and students.
• Handling office duties such as organizing files, drafting emails and scheduling meetings.

MSc - Governance and Public Policy - National university of modern languages, Islamabad (2017)

Bachelor of Arts - BA - University of Punjab, Lahore (2014)

HSC - Rawalpindi board of intermediate (2012)

SSC - Rawalpindi board of intermediate (2010)