Technical Support Engineer - Gaichu Mananged Services
(2025-01)
An organization that provides remote technical support in server rooms, networking and AV technologies across the world.
- Technical Support: Provided remote and onsite technical support for the replacement, installation, configuration, and troubleshooting of various IT infrastructure and AV equipment. Handled server hardware and component replacements, including HDDs, SSDs, DIMMs, motherboards, and other components, as well as networking equipment such as routers, switches, access points, firewalls, and their related components.
- Project Coordination: Coordinated and managed new technical projects, ensuring activities were planned, executed, and completed successfully while maintaining communication with clients, field technicians, and remote engineering teams.
- EXEO SD-WAN Project: Managed and coordinated the EXEO project, one of the organization's key projects, involving SD-WAN installation, configuration, deployment, and troubleshooting across multiple sites. Worked closely with technical teams to ensure successful implementation and resolution of technical issues.
- Communication: Maintained communication with field engineer to effectively complete the activity and kept client inform about ongoing procedures
IT Support - Sigma Solutions
(2023-08 - 2024-07)
Remote IT support company specializing in hardware, software, and networking solutions
- Technical Expertise: Diagnosed and resolved complex hardware, software, and networking issues remotely, reducing client downtime by 40% and enhancing system performance
- Client Communication and Problem Solving: Provided real-time technical assistance over calls, translating complex IT solutions into clear, user-friendly guidance, improving customer satisfaction by 35%
