Alliyan Kamran
Customer Service Representative
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About
Highly motivated and adaptive individual with a strong foundation in Computer Science and practical experience in customer service and operational roles. Proven ability to manage high-volume tasks, foster customer trust, and communicate complex information clearly. Eager to leverage a resourceful mindset and technical aptitude in a challenging, growth-oriented environment.
Experience
Customer Service Representative - MINDBRIDGE
(2025-01)
- Demonstrated empathy and professionalism while handling inquiries, complaints, and technical issues, fostering trust and loyalty among customers.
- Utilized strong communication skills to explain complex information clearly, adapting tone and approach to suit customer needs.
- Managed high call volumes in fast-paced environments, showcasing multitasking and time management under pressure.
- Logged interactions and maintained accurate records using CRM tools, ensuring data integrity and continuity.
- Took initiative in troubleshooting and resolving issues independently, reflecting a resourceful problem-solving mindset.
Operations Officer - ALAM UL EMAAN (Travel & Tours)
(2026-01)
- Adhered to company policies and procedures to ensure smooth daily operations.
- Dealt professionally with issues and complaints, helping develop and implement successful resolutions.
- Followed experienced team members to learn basic and advanced job skills.
Education
Bachelor of Science - Computer Science - National College of Business Administration & Economics (NCBA&E) (2024-01)
Intermediate - FSC Pre-Medical - Punjab Group of Colleges (2022-01 - 2024-01)
Matriculation - Biology - Unique Group of Institutions (2020-01 - 2022-01)
