Senior HR Executive at BANK AL HABIB LIMITED (2021-12 – Present)
- Preparing Job descriptions, advertising vacant positions and managing the employment process
- Establish good interpersonal relationships with all the employees and clients
- Monitoring employee performance
- Prepare payroll each month and share with the owner for review
- Designing compensation and benefits packages
- Reviewing client's feedback and implementing necessary changes
- Follow-up with HR and Zonal offices for candidates under joining process
- Assist and issuance of warning letter as per performance Monitoring Mechanism
- Acknowledgements of warning letter
- Co-ordinate with Area/Zone office for BDBs resign and transfer
- Develop new policies regarding new hires
- Orientation session conducted
- Maintenance and compilation of Digital and other leads related to accounts solicitation
- Arrangements and maintaining records of Training of BDBs
Phone Banking Officer at BANK AL FALAH (2019-01 – 2020-12)
- Handling country-wide customer's incoming calls, queries, and complaints
- Developing and implementing strategies for workforce management in conjunction with all call center facilities
- Handling customer queries and providing them Information as per defined standards
- Educating Customers About Bank's other Products and Services (cross Selling)
- Updating Product and Processes in Databank
- Providing Feedback to the Team Leaders about Product and Process and Contribute to the Improvement
Relationship Manager at FAYSAL BANK LIMITED (2017-12 – 2020-12)
- Direct dealing with customers
- Manage and maintain all records
- Design best plan according to investment/ savings
- Solve problem of the customer
- Providing quality customer services
- Business Development
- Deposit Mobilization
- Cross Selling of consumer products and services
- Providing banking solutions to the rising needs of the customers
Roshan Digital Supervisor at FAYSAL BANK LIMITED (2017-12 – 2020-12)
- Authorization of digital account opening
- Verification of documents. (Screening in de Bart and all necessary due diligence.)
- Authorization of certificates
- Planning for weekly and monthly tasks
- Resolution of all real-time queries of the customer
- Responsible for customer landing, and facilitating investments
- Internal department coordination
- Cheque book authorization, CBC, Pay order, cheque book issuance
- Issuance of debit card and its authorization
- Direct dealing with all priority customers
- Mobilization of deposits and investments if department needed
Business Sales Officer at JUBILEE LIFE INSURANCE (2016-01 – 2017-11)
- Direct dealing with customers regarding cross sales
- Providing banking solutions to the rising needs of the customers
- Resolve customer services queries
Coordinator & Teacher at ZAS COLLEGIATE
- Assist Principal
- Trainings to teachers, maintaining office reports
