Admin Executive at JAZZ (2023-09 – Present)
Coordinated administrative and operational functions including vehicle management, staff supervision, and facilities coordination.
- Coordinated outstation vehicle arrangements in line with TAFF Manual and travel policies.
- Prepared duty rosters for pool drivers to ensure coverage for shifts and emergencies.
- Managed repair & maintenance of pool vehicles; compiled monthly cost reports and work orders.
- Verified fuel consumption data and reconciled PSO fleet card invoices.
- Supervised daily fueling operations and ensured accuracy of records.
- Maintained staff attendance and leave records.
- Prepared and monitored monthly office supply demands (grocery, janitorial, electrical, crockery, etc.).
- Organized office lunches, refreshments, and event catering.
- Processed invoices for facilities, travel, and accommodation vendors.
- Supervised support staff, including tea boys and janitorial personnel.
Service Support Analyst at PTCL (2019-08 – 2023-08)
Provided technical support and customer service through multiple communication channels with focus on problem resolution and customer satisfaction.
- Technical Support
- Engaged in user support interactions via telephone, chat and email platforms
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
