Amna Nasar

Dedicated Customer Support Specialist with proven experience in high-volume call handling, email communication, and client coordination across real estate and BPO sectors. Recognized for maintaining strong follow-up systems, reducing no-shows, and improving client engagement rates. Brings a solution-oriented mindset, strong communication skills, and the ability to perform efficiently under pressure.

Outreach & Operations Coordinator - Mint Source

(2025-05 - 2025-12)

• Managed daily client communications via calls, email, and social platforms.
• Scheduled and confirmed weekly appointments maintaining high calendar accuracy.
• Implemented structured follow-up systems achieving 90% completion rate.
• Coordinated effectively between clients and internal teams.

Client Support Coordinator - Bestrong Real Estate

(2024-08 - 2025-03)

• Converted property inquiries into scheduled site visits.
• Coordinated appointments between clients and sales agents.
• Reduced appointment no-shows through proactive reminder systems.

Customer Relations Executive - MARS BPO

(2023-07 - 2023-09)

• Conducted outbound calls converting prospects into consultations.
• Maintained 85% client engagement rate through strategic follow-ups.

A-Levels - Lahore Grammar School (2021 - 2023)

O-Levels - Bahria College Islamabad (2019 - 2023)