AmnaAurangzeb

Detail-oriented and proactive Executive Virtual Assistant with proven experience in remote administrative support, customer success, and executive coordination. Adept at managing complex calendars, drafting professional communications, tracking project milestones, and maintaining precise documentation across virtual platforms. Consistently achieved a 90%+ customer satisfaction rate. Available full-time during US business hours and committed to ensuring leadership operates at peak efficiency.

Operations & Administrative Support Specialist at Prime Work (2025-09 – Present)

Supported day-to-day business operations for a US-based remote agency, maintaining organized client records and ensuring the team had accurate, up-to-date information for decision-making.

• Updated and maintained spreadsheets and internal trackers to monitor task progress, ensuring all follow-ups were completed on time and nothing fell through the cracks.
• Coordinated between team members to relay information, track deliverables, and keep projects moving — consistently meeting accountability and communication standards required for remote US client work.
• Conducted research on an as-needed basis and organized documentation and filing systems to support a streamlined, well-structured remote work environment.

Customer Support Specialist at Fortek (2025-07 – 2025-09)

• Managed 50+ daily customer inquiries across email, live chat, and phone — maintaining a 90%+ customer satisfaction rate through empathetic, accurate responses.
• Reduced average issue resolution time by 20% by coordinating with technical and operations teams to handle complex escalations without delay.
• Maintained a zero-miss escalation record by keeping detailed CRM logs of all interactions, ensuring accurate follow-up and complete case documentation.
• Drafted professional response templates that improved first-contact resolution rates and standardized team communication quality.
• Managed high-volume concurrent ticket queues while meeting strict SLA timelines, demonstrating strong prioritization under pressure.

Remote Academic Coordinator at Ali Academy (2024-02 – 2024-12)

• Delivered 200+ virtual sessions while independently managing end-to-end scheduling, attendance logs, and parent communications via email and online platforms.
• Maintained Google Sheets trackers for student performance, session history, and curriculum milestones — directly mirroring executive administrative workflows.
• Coordinated weekly schedules for 15+ students, proactively resolving conflicts and ensuring uninterrupted session delivery with zero cancellations.
• Adapted communication style across diverse learners, achieving measurable improvements in student engagement and comprehension scores.

HR & Administrative Assistant at Kaar-e-Falah Welfare Organization (2023-01 – 2024-12)

• Managed onboarding and records for 30+ staff members, maintaining accurate documentation, communication logs, and administrative files.
• Coordinated outreach schedules and internal communications, ensuring timely follow-up between teams and management.
• Triaged community member inquiries and provided service guidance — directly paralleling executive support and client-facing functions.

BS in Computer Science – COMSATS University Islamabad

Intermediate in FSc – Punjab College Morgah (2023)

Matriculation – Fazaia Inter College Nur Khan (2021)