Aqran Mughal

Results-driven professional with hands-on experience in operations management, customer handling, team supervision, and record management. Seeking an opportunity to contribute to a structured, growth-oriented organization where operational discipline, service quality, and process compliance are valued.

Branch Manager (Service & Spare Parts) at Bike Corner (Authorized Yamaha 3S Dealer) (2023-01 – Present)

• Managed day-to-day branch operations, ensuring smooth workflow, service efficiency, and compliance with company policies.
• Supervised service and spare parts teams, assigning targets, monitoring performance, and improving productivity.
• Handled customer relationship management, resolving complaints professionally and maintaining high customer satisfaction.
• Maintained accurate records of inventory, billing, payments, and daily transactions.
• Prepared operational reports and shared performance insights with senior management.
• Ensured internal controls, proper documentation, and adherence to standard operating procedures.
• Coordinated with vendors and suppliers to manage stock levels and minimize operational risks.
• Trained and guided staff to improve service quality and operational discipline.

Manager (Sales, Service & Spare Parts) at University Autos (Authorized Suzuki Dealer) (2022-04 – 2022-12)

• Oversaw sales and service operations while ensuring transparent transactions and accurate record-keeping.
• Managed cash handling, invoicing, and reconciliation of daily sales and service payments.
• Built and maintained long-term customer relationships through professional communication and service follow-ups.
• Monitored inventory movement and ensured timely reporting to avoid shortages or discrepancies.
• Assisted in preparing sales, performance, and operational reports for management review.
• Ensured compliance with company procedures, documentation standards, and ethical practices.
• Coordinated between departments to improve efficiency and customer turnaround time.

Mechanical Workshop Trainee at Subhan Enterprises (Suzuki Dealers) (2021-06 – 2022-03)

• Assisted in operational support activities, documentation, and service workflow coordination.
• Learned structured reporting, job card documentation, and process compliance.
• Supported senior staff in customer handling and service scheduling.
• Maintained records related to service jobs, parts usage, and work completion.
• Developed attention to detail, discipline, and process-oriented working style.

DAE (Diploma of Associate Engineering) – St. Patrick's Institute of Science & Technology (2021 – 2024)

Matriculation in Computer Science – Metropolitan Academy (2019 – 2021)