Saubana Rafique

Currently serving as General Manager – Operations and Customer Relations, I bring over 10 years of extensive experience in administration and operations, including a significant tenure with the National Accountability Bureau (NAB). With a strong foundation in finance and a proven track record in both the public and private sectors, I specialize in streamlining organizational processes, enhancing operational efficiency, and fostering cohesive work environments. In recognition of my professional potential, I was selected in 2014 by the American Council of Young Political Leaders (ACYPL) to observe the U.S.

Presidential

Elections in Washington D.C. and Florida — an experience that broadened my global perspective on governance, leadership, and cross-cultural collaboration.

General Manager Operations & Customer Relations at Bahria Town (2024-12 – Present)

• Oversee all operational planning and stakeholder engagement for the property
• Manage day-to-day operations and coordinate with facility teams
• Ensure tenant satisfaction and prepare the mall for full-scale commercial opening
• Lead leasing efforts for retail spaces
• Negotiate and manage contracts with tenants and service providers
• Ensure all legal, safety, and compliance standards are met

Manager Administration at Bahria Town (2022-11 – 2024-11)

Manager Administration – Bahria Enclave Head Office: In my role as Manager Administration at Bahria Enclave Head Office, I was responsible for overseeing administrative operations, facility management, and internal coordination across departments. I managed day-to-day office functions, staff affairs, procurement, logistics, and supported senior management in implementing organizational policies. My role focused on maintaining operational efficiency, ensuring compliance, and providing a well-organized work environment across the enclave's administrative units.

• Oversee administrative operations, facility management, and internal coordination across departments
• Manage day-to-day office functions, staff affairs, procurement, and logistics
• Support senior management in implementing organizational policies
• Maintain operational efficiency and ensure compliance
• Provide well-organized work environment across administrative units

Manager – Falahi Dastarkhwans Initiative at Bahria Town (2022-11 – 2024-11)

Alongside my administrative role, I also led the Falahi Dastarkhwans program, an initiative aimed at providing free, hygienic meals to underprivileged individuals across designated locations. I managed logistics, staffing, vendor coordination, and quality control to ensure daily meal distribution ran smoothly.

• Lead Falahi Dastarkhwans program providing free, hygienic meals to underprivileged individuals
• Manage logistics and staffing
• Coordinate with vendors
• Ensure quality control for daily meal distribution

Assistant Director at National Accountability Bureau (2013-03 – 2020-10)

• Serve as Implementation In-Charge for the pilot project of the Monitoring and Evaluation System (MES)
• Monitor and evaluate all ongoing activities and cases within the organization
• Oversee various developmental projects in close coordination with Pakistan Public Works Department (Pak PWD)
• Contribute to Awareness and Prevention Cell initiatives
• Promote transparency and public engagement
• Serve as Investigation Officer handling casework
• Support accountability efforts through evidence gathering and analysis

Event Management Officer at USAID – US Agency for International Development (2012-11 – 2013-02)

• Work with supervisor to plan and organize trainings and events
• Assist in planning and organizing consumer outreach seminars at schools, colleges and in the local community
• Assist Communications Team in drafting of communication strategies
• Write periodic reports of communications activities including but not limited to the weekly and monthly reports
• Coordinate with local authorities for trainings and events
• Assist Communications Team in the planning and execution of major events
• Serve as a focal person for logistics of events
• Periodically conduct open forums with consumers in the city and in rural areas
• In charge of bookkeeping and expense reports

Master of Business Administration in Business Administration – Air University (2011 – 2013)

Bachelor of Business Administration in Business Administration – Bahauddin Zakariya University (2006 – 2010)