Arslan Rana

Dedicated and customer-focused professional with 2.5 years of experience in customer service. Seeking to leverage expertise in providing exceptional support and building positive relationships to contribute effectively as a Customer Service Executive

Customer Service Executive at Mindbridge Pvt Ltd (2022-11 – 2024-02)

• Responded promptly and professionally to customer inquiries via email, and live chat, ensuring high levels of customer satisfaction.
• Handled escalated customer issues and resolved complaints in a timely and efficient manner.
• Processed orders, returns, and exchanges accurately and efficiently, maintaining attention to detail.
• Provided product and service information to customers, guiding them through troubleshooting processes when needed.
• Collaborated with cross-functional teams to address customer concerns and improve overall service.

Customer Service Representative at PTCL (2021-08 – 2022-10)

• Assisted customers with account inquiries, billing issues, and technical support via phone and email.
• Resolved customer complaints and issues, striving to exceed service level expectations.
• Maintained thorough and accurate documentation of customer interactions and resolutions.
• Contributed to team meetings and training sessions to enhance product knowledge and service delivery.

Masters in Computer Science – M.C.S Superior University Lahore (2019-01 – 2021-12)

B.Com – National College of Business Administration and Economics (2016-01 – 2018-12)

F.A – Islamia College (2012-01 – 2014-12)