Fahima Ansari

Aspiring Support Specialist seeking to leverage two years of professional customer service experience in high-volume, multichannel environments. Dedicated to delivering exceptional service through efficient written communication, adept CRM platform navigation, and proactive problem-solving

Customer Service Executive - Pet Mania

• Managed customer inquiries via digital channels, utilizing CRM tools to streamline communication and maintain service quality.
• Resolved service-related issues through effective documentation and clear, concise follow-up actions.

Customer Service Representative - Ibex

• Provided professional support in a fast-paced, performance-driven environment, ensuring consistent adherence to company protocols.
• Executed tasks within integrated software systems to ensure data accuracy and improve resolution efficiency.

Doctor of Physiotherapy - DPT - Jinnah Sindh Medical University, Karachi (2023-02)

INTERMEDIATE - Hayat girls college, Hyderabad (2021-05 - 2023-04)