Ashhad Haq

Customer-facing professional with 7+ years of experience managing the client lifecycle — from onboarding through renewal — across CRM-driven service, dispatch, and sales operations. Skilled at owning a portfolio of accounts, resolving escalations, and partnering cross-functionally to protect retention and drive service quality. Track record of building trust with clients and internal stakeholders alike, training teams on service and sales best practices, and using CRM data (Salesforce) to monitor account health.

Comfortable operating as the primary point of contact for high-value, high-touch accounts and translating client feedback into operational improvements.

Customer Support Representative at Mezayra Solutions (2026-03 – Present)

• Act as the primary point of contact for a portfolio of active accounts, owning order entry, scheduling, and issue resolution end-to-end.
• Maintain CRM accuracy and timely status updates, ensuring stakeholders have visibility into account activity.
• Coordinate with internal teams to resolve inquiries and complaints, protecting service quality and client satisfaction.

Reservations Specialist at Transpotech Services (2026-02 – 2026-03)

• Owned relationship management for the top 10% of global clients, delivering high-touch, white-glove service.
• Used CRM and reservation systems to streamline booking workflows and improve turnaround for premium accounts.

Sales Administrator at DG Group (2025-01 – 2026-01)

• Drove client retention and business development initiatives, maintaining accurate Salesforce CRM records and account performance tracking.
• Built and strengthened client relationships through proactive communication and consistent issue resolution.
• Collaborated cross-functionally with service and operations teams to optimize service quality and deliver actionable improvements.

In-Charge of Dispatch — ZCars, CamCabs & DG Cars at DG Group (2023-04 – 2025-01)

• Served as the central point of coordination between clients, drivers, and internal stakeholders across three consecutive dispatch operations.
• Owned end-to-end service delivery, allocating resources against real-time demand to minimize disruption and protect account health.
• Resolved client and operational escalations promptly, sustaining service continuity and satisfaction.

Business Development Manager at The Linkify / Rapid Solutions LLC (2025-02 – 2025-06)

• Managed client onboarding and ongoing relationship management to support retention and account growth.
• Trained staff on client service and sales best practices; ran quality analysis on client interactions against performance and compliance standards.
• Oversaw daily operations and process improvements to meet team KPIs and support business growth.

Training Manager at AR Solutions (2022-09 – 2022-12)

• Designed and delivered training programs and onboarding materials for client-facing teams, improving knowledge retention and service consistency.

Customer Service Representative at Support Solutions Hub (Pvt) Ltd (2021-10 – 2022-06)

• Managed inbound client calls and emails, coordinating real-time service assignment and resolving inquiries to protect satisfaction.

Customer Support Rep. & Refund Tracker — Uber Eats at Mindbridge (2019-10 – 2021-10)

• Served as the primary point of contact for restaurant partners on the Uber Eats platform, resolving inquiries and supporting onboarding across multiple channels.
• Tracked financial transactions and processed partner refunds accurately; analyzed performance metrics to identify improvement opportunities and enhance partner satisfaction.

Intermediate in Pre-Engineering – Readers Group of Colleges (2018-08 – 2020-05)

Matric in Biology – Lahore Grammar School (2016-03 – 2018-03)