Munaza Sidhu
Results-oriented professional with a strong background in client relationship management, account oversight, and customer retention
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About
Results-oriented professional with a strong background in client relationship management, account oversight, and customer retention. Proven track record of managing high-volume retail customer accounts locally. Skilled at resolving complex client issues, combining strategic communication skills with hands-on experience in sales and support environments to drive client satisfaction and business growth.
Experience
Customer Service Representative - Ibex. Pakistan - Lahore
(2024-08)
Customer service Representative representing the retail giant Walmart, managing end-to-end support operations. Resolved complex customer inquiries and account issues in real time, ensuring immediate and effective solutions.
- Consistently maintained a 92%+ Customer Satisfaction (CSAT) score through strong problem-solving and quality communication
- Optimized operational efficiency by keeping Average Handling Time (AHT) strictly below target metrics while maintaining service quality
- Provided customer support by assisting customers with order inquiries, delivery updates, refunds, returns, account-related issues, and general concerns
- Demonstrated strong communication, problem-solving, and conflict-resolution skills while maintaining high customer satisfaction
- Effectively handled multiple customer interactions, followed company policies, and ensured a professional and positive customer experience in a fast-paced environment
Article Writing - Press Said Yes
(2023-10)
Skilled article writer specializing in well-researched political and social content for a news website.
Volunteer | Social Media Manager - Kaarekamal Welfare Org
(2021-12 - 2022-09)
Enhanced social Media presence and led successful online and physical donation campaigns for charity fundraising.
Social Media Manager - Fine Arts Club
(2021-10 - 2022-10)
Managed social media presence, promoting club activities and engaging with the community. Organized and executed art exhibitions, workshops, and cultural events.
Delegate - Model United Nations
Represented as delegate at regional conferences in multiple MUNs, enhancing my conflict resolution, problem-solving, communication, teamwork, and leadership skills in various simulated and real-world scenarios.
Education
Bachelor - International Relations - University of Management & Technology (2020 - 2024)
Courses - Video Editing & Animation, Freelancing, Graphic designing & Digital Marketing - Virtual University of Pakistan (2024 - 2024)
