Maria Shaikh

Experienced Client Success and Client Servicing professional with 9 years of expertise in team management, driving client satisfaction, retention, and business growth. Seeking a challenging role that allows me to utilize my expertise to drive results and make a positive impact.

Client Success Manager at Appedology Pvt Ltd (2025 – Present)

Building strong client relationships, managing end-to-end client engagement, and ensuring exceptional service delivery for HR software clients.

• Manage end-to-end client success activities for HR software solutions, ensuring high client satisfaction and long-term retention.
• Prepare and manage client documentation including quotations, invoices, SLAs, and RGFs for HR software implementations and support.
• Act as the primary point of contact for clients, overseeing HR software onboarding, system usage, and issue resolution.
• Coordinate with internal product, HR, and technical teams to meet client requirements and deliver HR software solutions on time.
• Monitor client health, HR system adoption, and usage, proactively addressing concerns to improve retention and engagement.

Client Servicing Manager at Intersys Ltd (Abtach Pvt Ltd) (2019 – 2025)

Managed end-to-end digital corporate projects, optimized resource allocation, ensured client satisfaction, and facilitated effective stakeholder communication. Handled sales activities and consistently worked toward sales and retention targets.

• Developed long-term client relationships by understanding client needs and supporting growth strategies.
• Coordinated cross-functional teams to ensure projects were delivered successfully, on time, and within scope.
• Demonstrated strong expertise in B2B/B2C product sourcing, sales growth, and upselling services to existing clients.
• Leveraged LinkedIn, Facebook, cold calling, and email campaigns to engage prospects and generate new business opportunities.
• Utilized lead-generation tools such as Apollo.io and RocketReach, along with Alibaba and other B2B sourcing platforms, to conduct targeted market research, identify high-potential prospects, and expand the client base.
• Proficient in Trello, Slack, Zoho, and other CRM, project management, communication, and business management tools to streamline workflows and enhance team collaboration.

Sales Coordination Officer at International Aeradio Limited (IAL) (2018 – 2018)

Provided sales assistance to sales managers and the sales team, including client correspondence and tender preparation with complete pre-bid and post-bid documentation management.

• Assisted the sales team to improve productivity by contacting customers to arrange appointments and ensuring all sales representatives had high-quality, up-to-date support material.
• Collaborated with other departments to efficiently handle sales, marketing, queries, and deliveries.
• Handled tender preparations and drafted detailed financial proposals to meet client and regulatory requirements.

International Business Development Executive at Crystallite Pakistan Pvt Ltd (2015 – 2017)

Strong knowledge of telecom software, servers, and other telecommunication products. Managed both pre-sales and post-sales activities and drove efforts to achieve monthly, quarterly, and annual sales targets.

• Drove company sales by sourcing new clients and convincing existing clients to purchase added offerings.
• Strong understanding of online product hunting related to B2B, B2C, different eCommerce platforms, and software; capable of explaining complicated technical concepts to non-technical professionals.
• Researched competitor products, identified areas of strength, and analyzed product weaknesses and new sales opportunities.
• Skilled in using digital platforms to identify business opportunities and build meaningful connections.

Sales Executive at Together Strategic & Development Consultants (2014 – 2015)

Conducted online research to identify potential donors, built and managed donor relationships, and organized fundraising events for various NGOs. Proposed innovative ideas to enhance resource mobilization and fundraising effectiveness.

• Raised awareness on various health issues, which increased funds raised and the number of patients treated.
• Hired and trained staff and ensured staff met their quotas and goals.
• Contributed to the design of detailed partnership development strategies that effectively guide marketing and communications to cultivate and sustain partnerships.

Diploma in Digital Marketing & eCommerce – IOBM (2022)

Master's Degree in Marketing – SZABIST (2018)

Bachelor's Degree in Marketing – University of Karachi (2014)