Asma Sharif
Customer service representative
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About
Motivated mathematics graduate with 2 years of experience in back-office operations, technical support, and data handling. Skilled in problem-solving, training delivery, and using tools like Python, MATLAB, and MS Excel. Eager to apply analytical and technical abilities in a growth-oriented role.
Experience
Customer Service Representative at Ibex (Amazon US) (2026-02 – Present)
Handled inbound customer support for Amazon US
- Handled inbound calls from Amazon US customers, providing efficient & professional support
- Resolved customer inquiries related to order, deliveries, return & product issues
- Ensured high customer satisfaction by delivering timely & accurate solutions
- Maintained strong communication skills while managing high call volumes in a fast-paced environment
Back Office Executive at Ibex Global (2023-05 – 2025-11)
Technical support and back-office operations
- Diagnose and resolve technical issues reported by users or identified internally
- Securely manage user data for troubleshooting purposes
- Provide 2 weeks briefly Training to Islamabad site through online sessions
- Trained multiple resources in appliance research queue
Intern at Grant Thornton Anjum Rahman (2022-06 – 2022-08)
Research on Artificial Intelligence impact on payment systems and eKYC
- Focused on the impact of Artificial Intelligence on payment systems and eKYC based companies
- Conducted research on AI developments and its application in payment systems and eKYC companies
Education
Master in Applied Mathematics – University of Karachi (2021 – 2022)
Bachelor in Mathematics – University of Karachi (2019 – 2021)
Intermediate in FSc (Pre-Eng.) – Bahria College Karsaz
